Senior Technical Program Manager, AI-Driven CX Improvement

Amazon; Austin (TX); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon.com Services LLC in Austin, TX is seeking a Technical Program Manager to drive delivery across a complex AI/ML defect-elimination platform. You will coordinate with resolver teams, own cross-functional execution, and build scalable mechanisms that scale defect elimination beyond what any single team could achieve.

The role requires deep technical fluency, strong program management, and the ability to communicate with senior leadership while balancing business needs and technical

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Interact with Product Managers, other TPMs, and multiple development teams to define, design, and deliver complex product features.
• Manage all aspects of project execution and lead efficient delivery of large programs.
• Devise technical specifications and system integration plans, and demonstrate the ability to understand and discuss technical concepts, and evaluate new ideas, design, and solution choices.
• Identify bottlenecks, risks, and issues at different stages of the program. Provide escalation management, trade-offs, and mitigations, balancing the business need and technical constraints.
• Drive the technology strategy, collaborate with business and development teams across the company to analyze the cost/benefit of project selection.
• Engage with and influence cross-functional stakeholders and senior leadership; and keep everyone informed through regular reporting, status reviews, and other mechanisms.

Skills

Technical PM experience

Engineering team collaboration

Software development

Cross-functional coordination

Program management

Job description

Amazon.com Services LLC in Austin, TX is seeking a Technical Program Manager to drive delivery across a complex AI/ML defect-elimination platform. You will coordinate with resolver teams, own cross-functional execution, and build scalable mechanisms that scale defect elimination beyond what any single team could achieve.

The role requires deep technical fluency, strong program management, and the ability to communicate with senior leadership while balancing business needs and technical