Senior TPM: AI-Driven CX & Defect Elimination

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon's CXI Product and Tech team seeks a Technical Program Manager to lead cross-functional delivery across a platform spanning multiple AI/ML workstreams. You will coordinate resolver teams, define integration plans, and manage execution for large-scale programs.

You will collaborate with Product Managers and engineering teams, balance business needs with technical constraints, and report progress to senior leadership. This role blends technical depth with organizational navigation.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management with software teams.
• Experience coordinating cross-functional programs and releases.

Responsibilities

• Interact with Product Managers, TPMs, and multiple dev teams to define and deliver complex features.
• Manage all aspects of project execution and lead large program delivery.
• Draft technical specs and integration plans, discuss concepts, and compare design choices.
• Identify bottlenecks, risks, issues and provide escalations, trade-offs, mitigations.
• Shape technology strategy and analyze cost/benefit of project selection across teams.
• Engage stakeholders and leadership; provide regular status reporting and updates.

Skills

Technical product management

Program management

Software development

Cross-functional collaboration

Release management

Job description

Amazon's CXI Product and Tech team seeks a Technical Program Manager to lead cross-functional delivery across a platform spanning multiple AI/ML workstreams. You will coordinate resolver teams, define integration plans, and manage execution for large-scale programs.

You will collaborate with Product Managers and engineering teams, balance business needs with technical constraints, and report progress to senior leadership. This role blends technical depth with organizational navigation.