Technical Program Analyst

IDR, Inc.; Forsyth (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

IDR, Inc. is seeking a Technical Program Analyst - Google Workspace to support Google Workspace and Chrome OS devices for a prominent educational client. You will manage Admin Console, Chrome Management, and device deployment while providing tier 1-2 support to teachers and ensuring security and policy compliance.

The role emphasizes hands-on administration, device configuration, and collaboration with instructional tech teams to optimize learning tools and inventory management.

Qualifications

• 5+ years of IT support or systems administration in education.
• Hands-on Google Workspace and Chrome OS device management.
• Experience with Google Admin Console and Chrome Management Console.
• Mac support experience and network/endpoint security knowledge.

Responsibilities

• Manage Google Chrome Management Console for all devices and users.
• Monitor Google Workspace usage, storage, security, and sharing.
• Configure Chromebooks, extensions, and educational apps.
• Provide tier 1-2 tech support to teachers on Chrome OS and Google Workspace.
• Troubleshoot hardware, software, and connectivity issues.
• Maintain device inventories and document procedures.
• Analyze support trends and suggest improvements.
• Ensure security and compliance within the Chrome environment.

Skills

IT support in education

Google Workspace administration

Chrome OS administration

Mac support

Networking knowledge (Wi-Fi)

Endpoint security knowledge

Tools

Google Admin Console

Chrome Management Console

Google Workspace for Education

Job description

IDR is seeking a Technical Program Analyst - Google Workspace to join one of our top clients. This role involves managing and supporting Google Workspace and Chrome OS devices, ensuring optimal functionality and security for digital learning and administrative operations. The position requires strong technical support skills and experience with Google Admin Console, Chrome Management Console, and device deployment.

Position Overview for the Technical Program Analyst - Google Workspace:

• Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.
• Use information provided in the Admin Console to monitor every aspect of the Google Workspace domain, including usage, user status, storage, security, and file sharing.
• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
• Configure, deploy, and update Chromebooks, extensions, and educational applications.
• Enforce device and user policies, including content filters, sign-in restrictions, and security settings.
• Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education.
• Troubleshoot hardware, software, and connectivity issues related to Chrome devices.
• Collaborate with instructional technology teams to ensure compatibility of digital learning tools.
• Maintain accurate inventory records for Chrome devices and peripherals.
• Document support procedures, user guides, and troubleshooting steps.
• Analyze support trends to recommend improvements in device management and user experience.
• Monitor system performance, updates, and security compliance within the Chrome environment.

Requirements for the Technical Program Analyst - Google Workspace:

• 5+ years of experience providing IT support or systems administration preferably in an educational setting.
• Hands-on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices.
• Proficiency with Google Admin Console, Chrome Management Console, and Google workspace.
• Proficiency in Apple products and Mac support.
• Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.