ChromeOS Support Specialist

ResponsiveEd; Lewisville (TX); On-site; USD 51,143,000 - 72,841,000; Full time

Job summary

ResponsiveEd is seeking a ChromeOS Support Specialist to join our Lewisville IS team. You will manage the lifecycle of Chromebooks and peripherals and administer Google's Workspace environment for classrooms and staff.

You will provide tier‑1/2 support for ChromeOS, Windows and macOS endpoints, enforce device policies, maintain asset inventory, and ensure secure, ready fleets for teaching and learning, with immediate start for a full‑time hourly role.

Qualifications

• 2+ years in an IT support, helpdesk, or desktop support role, preferably within an educational institution or corporate enterprise environment.
• Strong working knowledge of the Google Workspace Admin Console and ChromeOS ecosystem.
• Hardware troubleshooting and inventory auditing experience.
• Preferred certifications: Google Workspace Admin, Google IT Support, or CompTIA A+.

Responsibilities

• Administer Google Workspace, user lifecycles, OU mapping, and security policies.
• Enroll and manage ChromeOS devices, policies, and enterprise licenses.
• Maintain asset inventory, decommission hardware, and manage lifecycle.

Skills

2+ years IT support

Google Workspace Admin Console

ChromeOS

Hardware troubleshooting

Communication skills

Education

Google Professional Google Workspace Administrator

Google IT Support Professional Certificate

CompTIA A+

Tools

Google Workspace Admin Console

Chrome Enterprise/Education Upgrade

Windows/macOS

Job description

Responsive Education Solutions D53 - Home Office(s) - Information Services - Lewisville, Texas Open in Google Maps

ChromeOS Support Specialist

Responsive Education Solutions D53 - Home Office(s) - Information Services - Lewisville, Texas Open in Google Maps

This job is also posted in Responsive Education Solutions

Job Details

Job ID: 5942267
Application Deadline: Posted until filled
Re-Posted: Oct 09, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

We are seeking a detail-oriented and proactive ChromeOS Support Specialist to join our IS operations team. In this role, you will be the backbone of our end-user ecosystem, managing the entire lifecycle of enterprise/educational devices and administering our Google Workspace environment.

You will balance hands-on technical support with rigorous asset management, ensuring that our fleet of Chromebooks, peripherals, and cloud infrastructure remains secure, organized, and fully operational for all end-users.

Requirements

1. Google Workspace Administration

• Configure, manage, and maintain the organization’s Google Workspace Admin Console.
• Handle user lifecycle management, including onboarding, offboarding, account provisioning, and organizational unit (OU) mapping.
• Enforce security protocols via Google Workspace, including 2-Step Verification (2SV), password policies, and data loss prevention (DLP) rules.
• Manage shared drives, core Google apps (Gmail, Calendar, Drive, Docs), and third-party marketplace app integrations.

2. ChromeOS & Device Management

• Enroll, configure, and deploy ChromeOS devices utilizing Chrome Enterprise/Education Upgrade licenses.
• Establish, push, and audit device policies (e.g., kiosk modes, extension allowlists, Wi‑Fi profiles, network certificates) via the Admin Console.
• Provide tier-1 and tier-2 technical support for ChromeOS, Windows/macOS endpoints, and classroom/office AV hardware.
• Troubleshoot hardware, OS bugs, connectivity issues, and peripheral compatibility (monitors, printers, docking stations).

3. Asset Management & Lifecycle Tracking

• Maintain an accurate, real-time inventory of all physical hardware assets using our Asset Management System.
• Oversee the physical receiving, tagging, etching, and distribution of new devices.
• Track device assignments, loaner fleets, repair statuses, and warranty data.
• Manage the secure decommissioning, data sanitization, and e‑waste recycling of end‑of‑life hardware.

Qualifications & Skills

• Experience: 2+ years of experience in an IT support, helpdesk, or desktop support role, preferably within an educational institution or corporate enterprise environment.
• Technical Expertise: Strong working knowledge of the Google Workspace Admin Console and ChromeOS ecosystem. Experience with traditional operating systems (Windows/macOS) is a plus.
• Hardware Knowledge: Comfortable with physical device troubleshooting, component swapping (screens, keyboards, batteries), and inventory auditing.
• Certifications (Preferred): Google Professional Google Workspace Administrator, Google IT Support Professional Certificate, or CompTIA A+.
• Soft Skills: Exceptional communication skills, a patient customer‑service mindset, and the organizational skills needed to track hundreds of moving physical assets.

Position Type: Full-Time Hourly
Salary: $45,000 N/A

Equal Opportunity Employer

ResponsiveEd is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, military status, or any other characteristic protected by law. Additionally, ResponsiveEd prohibits retaliation against any employee who makes a claim alleging to have experienced discrimination, or any employee who, in good faith, makes a report, serves as a witness, or otherwise participates in an investigation.

Job Requirements

• Citizenship, residency or work visa required