ChromeOS Support Specialist

Responsive Education Solutions; Lewisville (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Responsive Education Solutions is seeking a detail-oriented ChromeOS Support Specialist to join our IS operations team. You will manage the lifecycle of Chromebooks and peripherals, administer Google Workspace, and ensure end-users remain productive and secure.

You will balance hands-on technical support with asset management, troubleshoot hardware and software issues, and maintain accurate inventory across our fleet.

Qualifications

• 2+ years in IT support, helpdesk, or desktop support.
• Strong knowledge of Google Workspace Admin Console and ChromeOS.
• Experience with Windows/macOS is a plus.
• Hardware troubleshooting and inventory auditing experience.
• Preferred certifications: Google Workspace Administrator, Google IT Support, or CompTIA A+.

Responsibilities

• Manage the lifecycle of enterprise/educational devices including enrollment, provisioning, and decommissioning.
• Administer Google Workspace environment and enforce security policies.
• Provide tier-1 and tier-2 support for ChromeOS, Windows, and macOS endpoints.
• Maintain asset inventory using the Asset Management System.
• Oversee device receiving, tagging, etching, and distribution.
• Track loaner fleets, repair statuses, and warranties.
• Ensure data sanitization and e-waste recycling for end-of-life hardware.

Skills

Google Workspace Administration

ChromeOS Device Management

End-user Support

Asset Management

Troubleshooting hardware & software

Communication & collaboration

Tools

Google Workspace Admin Console

Asset Management System

Chrome Enterprise/Education

Job description

We are seeking a detail-oriented and proactive ChromeOS Support Specialist to join our IS operations team. In this role, you will be the backbone of our end-user ecosystem, managing the entire lifecycle of enterprise/educational devices and administering our Google Workspace environment.

You will balance hands-on technical support with rigorous asset management, ensuring that our fleet of Chromebooks, peripherals, and cloud infrastructure remains secure, organized, and fully operational for all end-users.

Requirements

• Google Workspace Administration
• Configure, manage, and maintain the organization’s Google Workspace Admin Console.
• Handle user lifecycle management, including onboarding, offboarding, account provisioning, and organizational unit (OU) mapping.
• Enforce security protocols via Google Workspace, including 2-Step Verification (2SV), password policies, and data loss prevention (DLP) rules.
• Manage shared drives, core Google apps (Gmail, Calendar, Drive, Docs), and third-party marketplace app integrations.
• ChromeOS & Device Management
• Enroll, configure, and deploy ChromeOS devices utilizing Chrome Enterprise/Education Upgrade licenses.
• Establish, push, and audit device policies (e.g., kiosk modes, extension allowlists, Wi-Fi profiles, network certificates) via the Admin Console.
• Provide tier-1 and tier-2 technical support for ChromeOS, Windows/macOS endpoints, and classroom/office AV hardware.
• Troubleshoot hardware, OS bugs, connectivity issues, and peripheral compatibility (monitors, printers, docking stations).
• Asset Management & Lifecycle Tracking
• Maintain an accurate, real-time inventory of all physical hardware assets using our Asset Management System.
• Oversee the physical receiving, tagging, etching, and distribution of new devices.
• Track device assignments, loaner fleets, repair statuses, and warranty data.
• Manage the secure decommissioning, data sanitization, and e-waste recycling of end-of-life hardware.

Qualifications & Skills

• Experience: 2+ years of experience in an IT support, helpdesk, or desktop support role, preferably within an educational institution or corporate enterprise environment.
• Technical Expertise: Strong working knowledge of the Google Workspace Admin Console and ChromeOS ecosystem. Experience with traditional operating systems (Windows/macOS) is a plus.
• Hardware Knowledge: Comfortable with physical device troubleshooting, component swapping (screens, keyboards, batteries), and inventory auditing.
• Certifications (Preferred): Google Professional Google Workspace Administrator, Google IT Support Professional Certificate, or CompTIA A+.
• Soft Skills: Exceptional communication skills, a patient customer-service mindset, and the organizational skills needed to track hundreds of moving physical assets.