Technical Product Support Specialist

Marvin; Toledo (OH); On-site; USD 42,000 - 63,000; Full time

Job summary

Marvin in Toledo, OH seeks a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Qualifications

• Assist customers with technical questions and issues related to Marvin premium windows, doors, and skylights.
• Troubleshoot product and installation concerns and document cases in the CRM system.
• Collaborate with manufacturing, engineering, and field teams to provide timely, accurate resolutions.

Responsibilities

• Provide technical guidance to customers, dealers, and internal partners.
• Record and track case details in the CRM system for accountability and trends.
• Partner with cross‑functional teams to ensure high‑quality customer outcomes.

Job description

Marvin in Toledo, OH seeks a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.