Technical Product Support Specialist - Windows & Skylights

Marvin

Columbus (OH)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team in Columbus, OH. You will assist customers, dealers, and internal partners with technical questions and issues related to Marvin's premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

Detail-oriented problem solver with a can-do attitude.
Experience troubleshooting product and installation concerns.
Experience documenting cases in a CRM system.

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues.
Troubleshoot product and installation concerns to determine timely resolutions.
Document cases in our CRM and track progress with stakeholders.
Collaborate with manufacturing, engineering, and field teams to ensure accurate resolutions.

Skills

Technical troubleshooting

Customer service

CRM documentation

Cross-functional collaboration

Tools

CRM software

Job description

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

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