Technical Product Support Engineer — Hybrid (IL)
lifefitness
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Job summary
Life Fitness / Hammer Strength seeks a Technical Product Support Specialist to join our Global Technical Product Support team in Rosemont/Schaumburg, IL. You will help ensure products are easy to install, service, and support from development through lifecycle, working with Engineering, PM, Quality, Operations, and Learning & Development.
The role focuses on troubleshooting, hands-on product work, and collaboration with field technicians, installers, service teams, and partners worldwide.
Qualifications
- Associate degree or technical degree in IT, electronics, engineering technology, or related field.
- At least 5 years in technical support, field service, product support, or similar role.
- Hands-on experience with electronic, electrical, mechanical, IT, or related systems.
- Strong troubleshooting and problem-solving skills.
Responsibilities
- Provide input on installation and service requirements for new product development projects.
- Collaborate with Engineering and Product Management to address installation and service issues.
- Participate in product reviews, project meetings, and new product launches.
- Create and maintain technical support materials such as troubleshooting guides and installation information.
- Develop technical training materials, product demonstrations, and service videos.
- Provide technical support to technicians, installers, service teams, and partners.
Skills
Education
Tools
Job description
Life Fitness / Hammer Strength seeks a Technical Product Support Specialist to join our Global Technical Product Support team in Rosemont/Schaumburg, IL. You will help ensure products are easy to install, service, and support from development through lifecycle, working with Engineering, PM, Quality, Operations, and Learning & Development.
The role focuses on troubleshooting, hands-on product work, and collaboration with field technicians, installers, service teams, and partners worldwide.
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