Hybrid Service Operations Leader

Life Fitness; United States; Hybrid; USD 93,000 - 136,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, and vision insurance

Paid time off

Job summary

Life Fitness / Hammer Strength seeks a Service Operations Manager to lead the administrative and operational support functions of the field service organization. You will oversee dispatch, 3rd party technician coordination, customer support, and service reporting while driving efficiency and customer satisfaction.

This hybrid role is based at the Global Support Hub in Rosemont, IL, with remote Mondays and Fridays and in-office collaboration Tue–Thu.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field preferred; equivalent experience considered.
• 5+ years in field service operations or related leadership roles.
• Experience leading cross-functional teams and process improvement initiatives.

Responsibilities

• Lead and manage daily operations of multiple field service support departments.
• Oversee dispatch, scheduling, service coordination, and customer support.
• Develop processes to improve efficiency and service delivery while managing costs.
• Monitor KPIs, SLA compliance, and customer satisfaction; report to leadership.
• Partner cross-functionally with operations, sales, and finance teams.

Skills

Field service ops

Dispatch management

ERP/CRM systems

Power BI/Tableau

Excel mastery

Leadership experience

Analytical skills

Communication skills

Problem solving

Education

Bachelor’s degree

Tools

Oracle ERP

Job description

Life Fitness / Hammer Strength seeks a Service Operations Manager to lead the administrative and operational support functions of the field service organization. You will oversee dispatch, 3rd party technician coordination, customer support, and service reporting while driving efficiency and customer satisfaction.

This hybrid role is based at the Global Support Hub in Rosemont, IL, with remote Mondays and Fridays and in-office collaboration Tue–Thu.