Hybrid Service Operations Leader

Life Fitness

United States

Hybrid

USD 93,000 - 136,000

Full time

14 days+
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Benefits offered by this job

401(k) with match
Health, dental, and vision insurance
Paid time off

Job summary

Life Fitness / Hammer Strength seeks a Service Operations Manager to lead the administrative and operational support functions of the field service organization. You will oversee dispatch, 3rd party technician coordination, customer support, and service reporting while driving efficiency and customer satisfaction.

This hybrid role is based at the Global Support Hub in Rosemont, IL, with remote Mondays and Fridays and in-office collaboration Tue–Thu.

Qualifications

  • Bachelor’s degree in Business Administration, Operations Management, or related field preferred; equivalent experience considered.
  • 5+ years in field service operations or related leadership roles.
  • Experience leading cross-functional teams and process improvement initiatives.

Responsibilities

  • Lead and manage daily operations of multiple field service support departments.
  • Oversee dispatch, scheduling, service coordination, and customer support.
  • Develop processes to improve efficiency and service delivery while managing costs.
  • Monitor KPIs, SLA compliance, and customer satisfaction; report to leadership.
  • Partner cross-functionally with operations, sales, and finance teams.

Skills

Field service ops
Dispatch management
ERP/CRM systems
Power BI/Tableau
Excel mastery
Leadership experience
Analytical skills
Communication skills
Problem solving

Education

Bachelor’s degree

Tools

Oracle ERP

Job description

Life Fitness / Hammer Strength seeks a Service Operations Manager to lead the administrative and operational support functions of the field service organization. You will oversee dispatch, 3rd party technician coordination, customer support, and service reporting while driving efficiency and customer satisfaction.

This hybrid role is based at the Global Support Hub in Rosemont, IL, with remote Mondays and Fridays and in-office collaboration Tue–Thu.

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