Technical Product Support Specialist

Life Fitness; Chicago (IL); Hybrid; USD 71,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join our Global Technical Product Support team in Illinois. This hands-on role collaborates with Engineering, Product Management, Quality, Operations, Service, and Learning & Development to ease installation, service, and support of our products.

You will provide technical support to field technicians and partners worldwide, troubleshoot issues, create guides, and help launch new products.

Qualifications

• Associate or technical degree in IT, Electronics, Engineering Technology, or related field, or equivalent experience.
• At least 5 years of experience in technical support, field service, product support, engineering support, or similar technical role.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with electronic, electrical, mechanical, IT, or related technical systems.
• Strong organizational and multitasking abilities.
• Excellent written and verbal English communication.

Responsibilities

• Provide input on installation and service requirements for new product development.
• Collaborate with Engineering and Product Management to address installation and service issues.
• Participate in product reviews, meetings, and launches.
• Create and maintain technical support materials and guides.
• Develop training materials, product demos, and service videos.
• Offer technical support to technicians, installers, service teams, and partners.
• Troubleshoot technical and product-related issues and identify recurring problems.

Skills

Troubleshooting

Problem solving

Communication

Team collaboration

Organizational skills

English proficiency

Education

Associate or technical degree in IT/Electronics/Engineering Technology

Tools

Microsoft Office

Ticketing systems

Knowledge bases

Job description

Join us as we empower the world to work out, creating healthier lives together. Life Fitness / Hammer Strength is looking for a Technical Product Support Specialist to join our Global Technical Product Support team. In this role, your work will directly contribute to making our products easier to install, service, and support—from the beginning of product development through the entire product lifecycle. You’ll work closely with teams including Engineering, Product Management, Quality, Operations, Service, and Learning & Development to make sure our products are easy to install, service, and support. You’ll also provide technical support to field technicians, installers, service teams, and partners around the world. This is a hands‑on, collaborative role for someone who enjoys troubleshooting, working with products, solving problems, and working with different teams. This is a hybrid role, and the successful candidate must be able to work from both our Rosemont and Schaumburg, IL locations to collaborate with the team and support hands‑on product and project activities.

As our Technical Product Support Specialist, you will:

• Support new product development projects by providing input on installation and service requirements.
• Work with Engineering and Product Management to identify and address product installation and service issues.
• Participate in product reviews, project meetings, and new product launches.
• Help coordinate project tasks, meetings, and follow‑up items.
• Provide technical support to technicians, installers, service teams, and business partners.
• Help troubleshoot technical and product‑related issues.
• Identify recurring problems and work with the appropriate teams to find solutions.
• Create and maintain technical support materials such as troubleshooting guides, service procedures, FAQs, and installation information.
• Help develop technical training materials, product demonstrations, and service or installation videos.
• Work with teams around the world to make sure new products are ready to support at launch.
• Provide feedback from the field to help improve product quality, serviceability, and the customer experience.
• Stay current on new technologies and Life Fitness products.

What Life Fitness / Hammer Strength it looking for in our Technical Product Support Specialist:

• Associate or technical degree in IT, Electronics, Engineering Technology, or a related field, or equivalent experience.
• At least 5 years of experience in technical support, field service, product support, engineering support, or a similar technical role.
• Strong troubleshooting and problem‑solving skills.
• Hands‑on experience working with electronic, electrical, mechanical, IT, or related technical systems.
• Strong organizational skills and the ability to manage multiple projects and deadlines.
• Good communication skills and the ability to work effectively with different teams.
• Comfortable working with Microsoft Office and other business or technical software.
• Comfortable working with online systems such as ticketing tools, knowledge bases, and collaboration platforms.
• Willingness to use AI tools responsibly to improve productivity, research, documentation, and problem‑solving.
• Ability to work effectively with teams and partners around the world.
• Strong written and verbal English communication skills.
• Ability to work from both Rosemont and Schaumburg, Illinois locations.
• Willingness to travel up to 15%.
• Experience with any of the following is preferred: Fitness equipment Field service or installation; Electronics or electrical systems; Mechanical systems; IT and networking; IPTV, AV, or television systems; Technical training; Technical documentation; Product development or new product launches.

Success Profile: We’re looking for someone who is:

• Hands‑on and enjoys working with products.
• Curious and likes figuring out how things work.
• A problem solver who can troubleshoot issues and find practical solutions.
• Organized and able to keep projects moving.
• Collaborative and comfortable working with different teams.
• A strong communicator who can explain technical information clearly.
• Customer-focused and understands the importance of supporting the people who install and service our products.
• At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives.

We think customer first: We’re proactive, adaptable, and always improving the customer experience.

We play as one team: We care, collaborate, and pick each other up—we win and lose together.

We raise the bar on fitness innovation: We lead, not follow—pushing fitness further every day.

We persevere and get it done: We out‑work, out‑match, and never compromise on quality or performance.

We inspire each other to live healthier lives: We support well‑being, inside and outside of work, to build a healthier world—together.

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $70,500 - $100,300 annually.

• a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short‑term disability and optional long‑term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions.

Employees also have access to our state‑of‑the‑art on‑site fitness center featuring industry‑leading Life Fitness and Hammer Strength equipment, making it easy to support health and wellness before, during, or after the workday.

Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer.

All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.

Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring.

All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Life Fitness / Hammer Strength has been inspiring the world to work out for more than 55 years.

Every day, exercisers in more than 150 countries log in 1+ million workouts on the company’s connected fitness equipment – proving daily that Life Fitness/Hammer Strength is the world’s workout partner of choice.

By seamlessly bringing innovative, high‑performance and reliable equipment, wherever and whenever they work out, Life Fitness/Hammer Strength aims to inspire healthier lives.

Headquartered outside of Chicago, in Rosemont, Illinois, the company manufactures and sells strength and cardiovascular equipment through its iconic Life Fitness and Hammer Strength brands.

Life Fitnessis synonymous with innovation and quality in the cardio and strength training arena.

Hammer Strengthstands as a testament to raw power and durability. Renowned for its line of plate‑loaded equipment, we dominate the strength training category with machines that are built to withstand the most intense workouts, trusted by athletes and fitness enthusiasts worldwide.

By integrating the best of both brands, the company provides comprehensive workout solutions for commercial and consumer customers.

For more information, visit www.lifefitness.com.

Our values drive how we work, grow, and win—together: We think customer first: We’re proactive, adaptable, and always improving the customer experience. We play as one team: We care, collaborate, and pick each other up—we win and lose together. We raise the bar on fitness innovation: We lead, not follow—pushing fitness further every day. We persevere and get it done: We out‑work, out‑match, and never compromise on quality or performance. We inspire each other to live healthier lives: We support well‑being, inside and outside of work, to build a healthier world—together.