Senior Technical Product Support Engineer - Field

Applied Materials; Honolulu (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

Applied Materials in Honolulu, Hawaii, seeks a technical support professional to manage escalations, fleet performance, installations and upgrade programs for a key customer. You will act as the field escalation focal point, delivering documentation and engineering support to field teams and product support personnel.

You will work with Alpha and Beta site support for new hardware/software testing, review ECOs, and present system performance data while assisting in process documentation.

Qualifications

• Bachelor's degree required.
• 4–7 years of relevant work experience in technical support.

Responsibilities

• Responsible for all technical support aspects at a specific customer including escalations, fleet performance, installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers and product support personnel.
• Provides Alpha Site support to Engineering for installation, operation, calibration, service and testing of new hardware, process or software design.
• Provides Beta Site Support for installation, operation, calibration, service and testing of new hardware, software or processes on customer tool.
• Initiates and reviews ECOs ensuring data supports fixes and communicates to the field.
• Generates and presents system performance data including MTBF, MTBI and Availability; analyzes process data and I/W spending.
• Supports GPS in generating documentation such as CENs and BKMs, and presents at customer level with field implementation.

Skills

4–7 Years Experience

Education

Bachelor's Degree

Job description

Applied Materials in Honolulu, Hawaii, seeks a technical support professional to manage escalations, fleet performance, installations and upgrade programs for a key customer. You will act as the field escalation focal point, delivering documentation and engineering support to field teams and product support personnel.

You will work with Alpha and Beta site support for new hardware/software testing, review ECOs, and present system performance data while assisting in process documentation.