Technical Product Support Engineer - Semiconductor Systems

Applied Materials, Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 90,000 - 124,000; Full time

Job summary

Applied Materials in Santa Clara, CA is seeking an engineer to provide systems support for engineering environments and reliability labs. You will partner with vendors and internal teams to diagnose, troubleshoot, repair and optimize equipment while delivering clear technical documentation.

The role emphasizes performance data presentation, beta-site support, and creating/updating support plans to drive ongoing improvements in hardware, software, and processes.

Qualifications

• Provides systems support for engineering systems in applications or reliability labs.
• Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
• Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.

Responsibilities

• Provides systems support for engineering systems in applications or reliability labs.
• Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
• Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes.
• Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.
• Supports GPS in the generation of documentation such as CENs and BKMs.
• Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
• Presents at the engineering level.

Job description

Applied Materials in Santa Clara, CA is seeking an engineer to provide systems support for engineering environments and reliability labs. You will partner with vendors and internal teams to diagnose, troubleshoot, repair and optimize equipment while delivering clear technical documentation.

The role emphasizes performance data presentation, beta-site support, and creating/updating support plans to drive ongoing improvements in hardware, software, and processes.