Global Software Support Engineer I — Elevate Customer Tech

Applied Materials; Austin (TX); On-site; USD 70,000 - 96,000; Full time

Job summary

Applied Materials in Austin, TX is seeking a software support professional to handle equipment software issues and support customers through a ticketing system. You will analyse software faults reported by field engineers and pursue training to deepen product knowledge.

The role emphasizes understanding installation and upgrade instructions, writing clear communications, and aligning with group objectives in a fast-moving engineering environment.

Qualifications

• Understand and resolve equipment software issues of low complexity with supervision.
• Provides customer software support via Software Ticketing system.
• Provides assistance in analysis of software issues reported on customer tools by field engineers.
• Take all company level trainings and certifications needed for gaining specific product knowledge.
• Understands and familiarizes with the equipment software documentation, key customer features and installation/upgrade instructions for software product releases.

Responsibilities

• Understand and resolve Applied Materials’ equipment software issues of low complexity with some supervision.
• Provide customer software support via Software Ticketing system.
• Assist in analysis of software issues reported on customer tools by field engineers.
• Aligns and delivers in line with group objectives.
• Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.

Skills

Problem solving

Communication

Teamwork

Time management

Tools

Software Ticketing System

Job description

Applied Materials in Austin, TX is seeking a software support professional to handle equipment software issues and support customers through a ticketing system. You will analyse software faults reported by field engineers and pursue training to deepen product knowledge.

The role emphasizes understanding installation and upgrade instructions, writing clear communications, and aligning with group objectives in a fast-moving engineering environment.