Technical Product Specialist & Customer Advocate

BioHorizons; Birmingham (AL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

2 comprehensive medical plan options

Flexible Spending Account or HSA

Vision Benefits

Company paid Dental Insurance

Wellness Plan

401k with 5% matching

Generous PTO with holidays and time to

Company paid Short Term Disability

Long Term Disability

Company provided Life Insurance

Paid Parental Leave

Casual Dress Code

Social events for employees and family

Job summary

BioHorizons in Birmingham, AL seeks a Customer Advocate and Technical Product Expert to be the focal point for order taking and processing, ensuring prompt, courteous, and quality service to internal and external customers. The role requires deep product knowledge, strong problem solving, and clear communication with sales, operations, and finance to ensure accurate orders and timely shipments.

You will assist with returns, gather customer details, and maintain accurate records to support

Qualifications

• 2+ years of Customer Care or related experience.
• Proficient computer skills required.
• Excellent telephone manner and communication skills.
• Dental hygienist or dental assistant experience preferred.
• Hepatitis B vaccination or declination required.

Responsibilities

• Handle customer orders via multiple channels including phone, email, online store, and EDI.
• Develop knowledge of all products and how they work.
• Communicate with clinicians and staff to determine appropriate components.
• Provide technical troubleshooting for BioHorizons products.
• Handle customer complaints with focus on service recovery.
• Coordinate with operations for timely shipments.
• Maintain clear communications across departments and accurate order records.
• Collaborate with sales team for timely field requests.
• Support returns processing and issue returns authorization per policy.
• Gather customer information to create new accounts and maintain files.
• Improve systems for processing orders and customer activities.

Skills

Customer care

Computer skills

Telephone communication

Interpersonal skills

Education

High School diploma

Bachelor's degree preferred

Job description

BioHorizons in Birmingham, AL seeks a Customer Advocate and Technical Product Expert to be the focal point for order taking and processing, ensuring prompt, courteous, and quality service to internal and external customers. The role requires deep product knowledge, strong problem solving, and clear communication with sales, operations, and finance to ensure accurate orders and timely shipments.

You will assist with returns, gather customer details, and maintain accurate records to support