Technical Product Specialist - CNC & Tooling

MP Systems; Enfield (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive starting salary

Health benefits (vision, dental)

3+ weeks vacation

10 holidays

401(k) retirement plan

Tuition reimbursement

Employee events

Employee assistance program

Job summary

MP Systems in Enfield, CT is seeking a Product Specialist to bridge sales and engineering, developing technical collateral and answering customer questions. You will work with marketing and sales to craft brochures, explain benefits, and ensure accurate information through engineering collaboration.

Responsibilities include contacting customers by phone or email, assisting with product collateral, identifying potential customers, supporting new product launches, and relaying feedback to

Qualifications

• High school diploma or GED required.
• Experience in customer-facing roles is preferred.
• Ability to communicate technical information clearly to non-technical customers.
• Familiarity with basic product collateral and marketing support is a plus.

Responsibilities

• Contact customers via phone, email, or in person to discuss product benefits, problems, or concerns.
• Assist in creating and distributing product collateral.
• Identify potential customers for products.
• Follow up with current customers during new product launches.
• Relay customer feedback and technical questions to engineering and product development teams.
• Coordinate with different departments to ensure information accuracy and task completion.

Skills

Customer service

Problem solving

Multitasking

Attention to detail

Strong organization

Collaborative communicator

SOP adherence

Following procedures

Education

High school diploma or GED

Tools

Microsoft Office

Job description

MP Systems in Enfield, CT is seeking a Product Specialist to bridge sales and engineering, developing technical collateral and answering customer questions. You will work with marketing and sales to craft brochures, explain benefits, and ensure accurate information through engineering collaboration.

Responsibilities include contacting customers by phone or email, assisting with product collateral, identifying potential customers, supporting new product launches, and relaying feedback to