Product Specialist

MP Systems; Enfield (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive starting salary

Health benefits (vision, dental)

3+ weeks vacation

10 holidays

401(k) retirement plan

Tuition reimbursement

Employee events

Employee assistance program

Job summary

MP Systems in Enfield, CT is seeking a Product Specialist to bridge sales and engineering, developing technical collateral and answering customer questions. You will work with marketing and sales to craft brochures, explain benefits, and ensure accurate information through engineering collaboration.

Responsibilities include contacting customers by phone or email, assisting with product collateral, identifying potential customers, supporting new product launches, and relaying feedback to

Qualifications

• High school diploma or GED required.
• Experience in customer-facing roles is preferred.
• Ability to communicate technical information clearly to non-technical customers.
• Familiarity with basic product collateral and marketing support is a plus.

Responsibilities

• Contact customers via phone, email, or in person to discuss product benefits, problems, or concerns.
• Assist in creating and distributing product collateral.
• Identify potential customers for products.
• Follow up with current customers during new product launches.
• Relay customer feedback and technical questions to engineering and product development teams.
• Coordinate with different departments to ensure information accuracy and task completion.

Skills

Customer service

Problem solving

Multitasking

Attention to detail

Strong organization

Collaborative communicator

SOP adherence

Following procedures

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join a USA Today Top Workplace!

MP Systems is an OEM manufacturer of accessories for the CNC industry, designing rugged and dependable high pressure coolant systems, chillers, coolant filtration, mist collection and other accessories for machine tools. All of our products are developed to meet specific customer requirements as we work directly with them to fully understand their challenges and develop the most efficient, long-term solutions. MP Systems has been a rapidly growing division of the Morris Group, a USA TODAY top workplace and one of the largest machine tool distribution networks in America. We offer career growth opportunities as a fast growing company in a high demand industry.

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Summary of Responsibility:

The Product Specialist will interface with the sales and engineering teams to ensure we deliver the right message to customers. The Product Specialist will collaborate with marketing and sales to develop technical product collateral such as brochures, explanation of benefits, videos and more. Information will be gathered in conjunction with engineering to ensure technical info is correct and presented in an appropriate manner. The Product Specialist will be key in fielding technical questions in the sales process, and reporting issues to the engineering team post-sale.

What You Will Contribute:

• Contact customers via phone, email, or in person to discuss product benefits, problems, or concerns
• Assist in creating and distributing product collateral
• Assist in identifying potential customers for products
• Follow up with current customers during new product launches
• Listen to customer complaints and relay pertinent information to engineering and product development team
• Work with different departments within the company to ensure information is correct and tasks are completed.

Other Functions:

• Perform related duties as required

Qualifications & Competencies:

• High school diploma or GED required
• Understanding of Microsoft Office
• Ability to multitask
• Customer service skills
• Problem solving skills
• Demonstrates attention to detail
• Strong organization skills
• Collaborative communicator, building strong relationships and fostering teamwork
• Understanding and capable of following company standard operating procedures

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition #: 1841C Enfield, CT