Product Specialist: Manufacturing Solutions & Tech Support

Stiles Machinery Inc; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Stiles Machinery Inc. in Coppell, Texas, seeks a Sales and Technical Support professional to assist the Product Manager in delivering sales and technical solutions for our equipment category.

You will work with sales staff to analyze customer needs and craft proposals that align with business goals. Responsibilities include supporting service with technical input, aiding advertising efforts, and coordinating between Parts/Service and sales to fulfill orders while promoting software solutions for

Qualifications

• Bachelor’s Degree in Engineering or equivalent industry experience.
• Three to five years relative experience in panel processing industry and technical support role.

Responsibilities

• Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
• Analyze the customer’s operation and requirements to develop solutions to meet their needs
• Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
• Provide technical support to the service group
• Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
• Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
• Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
• Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
• Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.

Skills

MS Office Suite

Multitasking

Adaptability

Communication skills

Administrative skills

Customer service skills

Presentation skills

Education

Bachelor’s Degree in Engineering or equivalent

3-5 years relative experience in panel processing industry and technical support

Job description

Stiles Machinery Inc. in Coppell, Texas, seeks a Sales and Technical Support professional to assist the Product Manager in delivering sales and technical solutions for our equipment category.

You will work with sales staff to analyze customer needs and craft proposals that align with business goals. Responsibilities include supporting service with technical input, aiding advertising efforts, and coordinating between Parts/Service and sales to fulfill orders while promoting software solutions for