Technical Product Advisor I — Flexible, Growth‑Driven Support

Hach (Veralto); Loveland (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus pay

Flexible work environment

Paid time off

Career development

Health benefits and 401(k)

Job summary

Hach (Veralto) seeks a Technical Product Advisor I to deliver world-class service and support to customers from the contact center. You will mentor others and leverage deep product knowledge to address issues and opportunities.

The role emphasizes collaboration across departments, problem solving, and driving improvements in processes and products with a focus on water quality solutions.

Qualifications

• Minimum 1 year of experience in Analytical Chemistry, Biology, Environment Sciences or equivalent.
• Minimum 1 year of MS Office experience.
• Minimum 1 year of experience in customer service, technical support, field service, and/or previous supervisor experience.
• High School Diploma or equivalent.

Responsibilities

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and negotiate win-win solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and cross-functional departments to relay Voice of Customer and drive continuous improvement.
• Identify sales opportunities and submit leads to drive up-sell and cross-sell opportunities.

Skills

Analytical Chemistry

Biology

Customer service

Technical support

Communication skills

Education

High School Diploma

BA or BS degree preferred

Tools

Salesforce

Oracle

Job description

Hach (Veralto) seeks a Technical Product Advisor I to deliver world-class service and support to customers from the contact center. You will mentor others and leverage deep product knowledge to address issues and opportunities.

The role emphasizes collaboration across departments, problem solving, and driving improvements in processes and products with a focus on water quality solutions.