Technical Product Advisor I

Hach (Veralto); Loveland (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus pay

Flexible work environment

Paid time off

Career development

Health benefits and 401(k)

Job summary

Hach (Veralto) seeks a Technical Product Advisor I to deliver world-class service and support to customers from the contact center. You will mentor others and leverage deep product knowledge to address issues and opportunities.

The role emphasizes collaboration across departments, problem solving, and driving improvements in processes and products with a focus on water quality solutions.

Qualifications

• Minimum 1 year of experience in Analytical Chemistry, Biology, Environment Sciences or equivalent.
• Minimum 1 year of MS Office experience.
• Minimum 1 year of experience in customer service, technical support, field service, and/or previous supervisor experience.
• High School Diploma or equivalent.

Responsibilities

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and negotiate win-win solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and cross-functional departments to relay Voice of Customer and drive continuous improvement.
• Identify sales opportunities and submit leads to drive up-sell and cross-sell opportunities.

Skills

Analytical Chemistry

Biology

Customer service

Technical support

Communication skills

Education

High School Diploma

BA or BS degree preferred

Tools

Salesforce

Oracle

Job description

Technical Product Advisor I

Imagine yourself Contributing to a brighter, more sustainable future Thriving in a supportive team environment that inspires you to strive for excellence.

At Hach, You Can Make a Difference

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you'll contribute to a company that values innovation, collaboration, and professional growth. Motivated by the highest stakes of climate change and global health, we are working together to find new technologies that ensure water safety and sustainability.

We offer:

• Bonus/incentive pay
• A flexible work environment
• Paid holidays and paid time off
• Ongoing investment in your career through dedicated training, on-the-job development, and coaching
• Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards

Reporting to the Manager, Technical Support, the Technical Product Advisor I will provide world-class service and support to all internal and external customers via the contact center. The Technical Advisor will be successful through mentoring and leadership within the department, and by having an advanced understanding of internal systems, products and applications, soft skills, vertical markets and sales lead identification.

In this role, a typical day will look like:

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and utilize cross-functional relationships to negotiate 'win-win' solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement.
• Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

The essential requirements of the job include:

• A minimum of 1 year of experience with Analytical Chemistry, Biology, Environment Sciences or equivalent required.
• A minimum of 1 year of experience with MS Office.
• A minimum of 1 year of experience in customer service, technical support, field service, and/or previous supervisor experience.
• High School Diploma or equivalent

It would be an asset if you have:

• BA or BS degree preferred
• Experience in one or more of Hach's key markets (drinking water, wastewater, and industrial) preferred.
• Experience with Salesforce and/or Oracle (ERP) preferred.
• Strong verbal and written communication skills.
• Prior call center experience

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $24.00 - $27.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of comp

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.