Technical Product Advisor I: Frontline Support & Impact

Hach; Loveland (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus pay

Flexible work environment

Paid holidays

Training & career development

401(k) matching

Health benefits

Job summary

Hach, a Veralto company, invites you to join our Loveland, Colorado site as a Technical Product Advisor I. You will deliver world-class service and deepen product knowledge while collaborating with teammates across departments.

This onsite role provides opportunities to contribute to water quality solutions and grow professionally. Your day includes handling technical questions, managing escalations, troubleshooting, and identifying sales opportunities to support up-sell and cross-sell efforts

Qualifications

• Experience with Analytical Chemistry, Biology, Environment Sciences or equivalent.
• Experience with MS Office.
• Experience in customer service, technical support, field service, or supervisor role.
• High School Diploma or equivalent

Responsibilities

• Handle basic incoming technical and customer support questions from internal and external customers with prompt, accurate answers.
• Identify and manage customer escalations and negotiate win-win solutions with cross-functional teams.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as liaison between Technical Support and cross-functional departments to relay VOC and drive continuous improvement.
• Identify sales opportunities and submit leads to drive up-sell and cross-sell opportunities.

Job description

Hach, a Veralto company, invites you to join our Loveland, Colorado site as a Technical Product Advisor I. You will deliver world-class service and deepen product knowledge while collaborating with teammates across departments.

This onsite role provides opportunities to contribute to water quality solutions and grow professionally. Your day includes handling technical questions, managing escalations, troubleshooting, and identifying sales opportunities to support up-sell and cross-sell efforts