Technical Customer Service Representative

Compunnel, Inc.; Morton Grove (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Compunnel, Inc. is looking for a Technical Customer Service Representative to join our America's Commercial Team in Morton Grove, IL. In this role, you will ensure smooth customer interactions, manage orders, and collaborate with internal departments to address inquiries and issues.

The ideal candidate will have over 3 years of customer service experience, excellent communication skills, and proficiency in CRM systems like SAP or Salesforce. This position requires strong organizational skills and the ability to work independently.

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Proficiency in Microsoft Office and experience in ERP or CRM system.
• Adaptability to a fast-paced environment and strong customer advocacy skills.

Responsibilities

• Receive and accurately process customer orders.
• Address customer inquiries and resolve delivery issues.
• Maintain an accurate customer order database.

Skills

Customer service experience

Communication skills

CRM proficiency

Technical aptitude

Organizational skills

Education

Two years of college or technical schooling

Tools

Microsoft Office

SAP

Salesforce

Job description

Technical Customer Service Representative

Join the America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.

Key Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.Perform other duties as assigned by the Customer Service Supervisor or Manager.

Required Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office.
• Experience in an ERP or CRM system, SAP or Salesforce preferred.
• Strong customer advocacy skills.
• Technical aptitude and solid math skills.
• Ability to work independently and self-motivate.
• Adaptability to a fast-paced environment.
• Commitment to teamwork, professionalism, and excellent customer service.
• Ability to manage multiple tasks and prioritize effectively.
• Strong business acumen, organizational skills, time management, and attention to detail.

Preferred Qualifications

• Proficiency in a second language is a plus.