Systems Engineer

SCIENTIFIC GAMES; Solon (OH); On-site; USD 94,000 - 127,000; Full time

Job summary

Scientific Games, LLC is seeking an Operations Engineer to provide ongoing support and maintenance for 24x7 real-time transaction processing platforms. The role emphasizes stability, performance, and reliability, with collaboration across cross-functional teams and documentation of incidents and resolutions.

The ideal candidate will bring automation, scripting, and database expertise, including PostgreSQL, Bash, Ansible, and Python, along with Windows, Linux, and virtualization experience.

Qualifications

• 2+ years in a Tier 2 or similar technical support role.
• Proficient in Bash scripting and Ansible for automation and troubleshooting.
• Strong Ubuntu Linux system administration and configuration.
• Hands-on PostgreSQL experience for queries, optimization, and issue resolution.
• Python scripting for automation tasks.
• Experience with virtualization (VMware) and SAN storage.

Responsibilities

• Provide Tier 1 and 2 production support for real-time transaction processing platforms, coordinating with Tier 3, development and QA teams.
• Monitor system health, including database and server utilization, and manage resolutions for incidents.
• Automate common tasks using Bash, Ansible, and Python to improve operational efficiency.
• Diagnose and resolve performance issues, database optimization tasks, and server anomalies.
• Collaborate with cross-functional teams to resolve platform issues and implement enhancements, with thorough documentation.
• Handle user access and identity management tasks related to SAML-based SSO.

Skills

Bash scripting

Ansible

Ubuntu Linux

PostgreSQL

Python

VMware

SAN

Education

Associate degree

Bachelor's degree

Tools

Docker

Kubernetes

Git

Zabbix

Prometheus

New Relic

Windows Server 2022

SQL Server

MySQL

Oracle

Job description

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

We are seeking a highly skilled and motivated Operations Engineer to join our team. This individual will be responsible for providing ongoing support and maintenance of 24x7 real-time transaction processing platforms. The Operations Engineer will play a key role in ensuring the stability, performance, and reliability of the platform, performing troubleshooting, system monitoring, and process optimization. The ideal candidate will possess a blend of technical expertise, problem-solving capabilities, and strong communication skills to handle production support and work with cross-functional teams. We are looking for a dedicated, problem-solving-oriented Operations Engineer with a passion for ensuring system reliability and performance.

Primary Job Functions

• Production Support: Provide Tier 1 and 2 production support for real-time transaction processing platforms, troubleshooting issues, managing system health, and coordinating with Tier 3 Support, development and QA teams for resolution. Support onsite during a 24x7 on call rotation to Scientific Games Lottery and Interactive based production systems. New system implementation including builds, system performance analysis, and integration testing. Provide onsite support during system implementations and system overhauls.
• System Monitoring & Maintenance: Continuously monitor system performance, including database health, server utilization, and transaction flow to ensure optimal uptime and reliability of the platform. Install and configure operating systems, and manage their lifecycles (Windows, Linux – Ubuntu, RedHat and Python). Schedule and Install Windows and Linux operating system patches. Manage SSL certificates.
• Automation & Scripting: Automate common tasks using Bash scripting, Ansible, and Python to improve operational efficiency and reduce manual intervention.
• Incident Management & Troubleshooting: Quickly diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies. InvestiGate root causes of problems and implement preventative measures. Monitor server performance to identify problems and adjust to improve performance.
• Collaboration with Cross-functional Teams: Work closely with other engineering and operations teams (e.g.Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery customer operations and SG Development groups.
• Database Management: Perform routine database maintenance tasks (such as query optimization and backups) and troubleshoot PostgreSQL database-related issues.
• Performance Tuning: Identify areas of performance bottlenecks and implement tuning strategies to ensure the platform can scale to meet growing transaction volumes.
• Documentation & Reporting: Maintain clear and concise documentation for troubleshooting steps, platform configurations, and process automation. Prepare regular reports on system performance, incidents, and resolutions. Prepare Technical Documentation. Communicate technical incident details to business customers. Create, maintain, and update troubleshooting procedures, knowledge base articles, and technical bulletins.
• Handles user access and identity management tasks related to SAML-based SSO. This includes onboarding new users, granting or revoking access to specific applications or services, troubleshooting access-related issues, and ensuring that user identities are accurately synchronized and mapped between the identity provider and service providers to facilitate seamless and secure authentication.

Qualifications

Required Qualifications/Skills

• Technical Expertise:
  • Proficiency in Bash scripting and Ansible for automation and troubleshooting.
  • Strong understanding of Ubuntu Linux, including system administration and configuration.
  • Hands‑on experience with PostgreSQL for database queries, optimization, and issue resolution.
  • Competence in Python for scripting, debugging, and automation tasks.
  • Knowledge and experience in working with infrastructure virtualization (VMWare) and Storage Area Networks (SAN)
• Support Experience:
  • Minimum 2 years of experience in a Tier 2 or similar technical support role.
  • Proven ability to diagnose and resolve technical issues in a fast‑paced, high‑pressure environment.
• Problem‑Solving:
  • Analytical mindset with the ability to approach problems methodically and propose innovative solutions.
  • Experience working with system logs, monitoring tools, and debugging processes.
  • Demonstrated ability to work and prioritize with minimal direct supervision
• Communication:
  • Excellent verbal and written communication skills for technical documentation and user interactions.
  • Ability to explain complex technical concepts clearly to non-technical users.

Desired Qualifications/Skills

• Education: Associate degree in a related field of study required; bachelor's degree preferred
• Familiarity with cloud platforms (Private Cloud, AWS, GCP, or Azure).
• Knowledge of containerization tools (e.g., Podman or Docker) and orchestration platforms (e.g., Kubernetes).
• Experience with monitoring tools (e.g., Zabbix, Prometheus, New Relic or similar).
• Familiarity with Git and version control systems.
• Windows Server (2022) administrative experience
• Experience with Postgres, SQL Server, MySQL and/or Oracle
• Ability to create scripts in Python, Bash, Linux, PowerShell or other language
• Relevant certifications, such as Linux Professional Institute Certification (LPIC) or PostgreSQL certifications.
• Excellent system and network troubleshooting skills
• Hands‑on experience implementing Windows and Linux Server based server architectures
• Experience in the lottery and gaming industry would be considered a strong asset

Compensation

$110,000 + 5% annual bonus

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.