Technical Operations Engineer - Windows/SQL Reliability

SCIENTIFIC GAMES; Home (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

Scientific Games is seeking a self-motivated Technical Operations Engineer to join a team supporting our lottery platforms. You will collaborate with Infrastructure, Development, and testing teams to identify issues and implement corrective actions.

The role covers standard support and project work for product releases, upgrades, and enhancements, mainly on Windows Server, SQL Server, IIS, and WildFly, with some Ubuntu server support.

Qualifications

• 5+ years in a system administration role in a high demand, highly available environment.
• SME level knowledge of Microsoft Windows Server with focus on system administration, configuration, and diagnostics.
• Basic skills with Ubuntu Linux; familiarity with command line, bash scripting, etc.
• Solid understanding of SQL Server database engine including configuration, data analysis, and replication including AlwaysOn Availability Groups.
• Working knowledge of SFTP, SSH, SMTP, DNS, and HTTP/S.
• Familiarity with web certificate management.
• Proven communication, presentation, and documentation skills.
• Strong interpersonal and problem-solving skills.
• Time management and prioritization skills.

Responsibilities

• Provides tier 2 support for the lottery platforms.
• Support new customer implementations and maintain existing solutions.
• Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
• Ensure system capacity is monitored and considered in planning.
• Identify and address system security concerns.
• Ensure incidents are managed within SLAs.
• Define, refine, and track Service Level Objectives.
• Setup and maintain monitoring with up-to-date knowledge base articles.
• Create and maintain support documentation and procedures.
• Participate in a 24x7x365 on-call rotation.

Skills

Windows Server

SQL Server

Linux (Ubuntu)

Scripting (PowerShell)

Networking basics

Education

Bachelor's in CS

Tools

SQL Server

Active Directory

WildFly

IIS

Cloudflare

Job description

Scientific Games is seeking a self-motivated Technical Operations Engineer to join a team supporting our lottery platforms. You will collaborate with Infrastructure, Development, and testing teams to identify issues and implement corrective actions.

The role covers standard support and project work for product releases, upgrades, and enhancements, mainly on Windows Server, SQL Server, IIS, and WildFly, with some Ubuntu server support.