Tech Ops Engineer

SCIENTIFIC GAMES; Home (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

Scientific Games is seeking a self-motivated Technical Operations Engineer to join a team supporting our lottery platforms. You will collaborate with Infrastructure, Development, and testing teams to identify issues and implement corrective actions.

The role covers standard support and project work for product releases, upgrades, and enhancements, mainly on Windows Server, SQL Server, IIS, and WildFly, with some Ubuntu server support.

Qualifications

• 5+ years in a system administration role in a high demand, highly available environment.
• SME level knowledge of Microsoft Windows Server with focus on system administration, configuration, and diagnostics.
• Basic skills with Ubuntu Linux; familiarity with command line, bash scripting, etc.
• Solid understanding of SQL Server database engine including configuration, data analysis, and replication including AlwaysOn Availability Groups.
• Working knowledge of SFTP, SSH, SMTP, DNS, and HTTP/S.
• Familiarity with web certificate management.
• Proven communication, presentation, and documentation skills.
• Strong interpersonal and problem-solving skills.
• Time management and prioritization skills.

Responsibilities

• Provides tier 2 support for the lottery platforms.
• Support new customer implementations and maintain existing solutions.
• Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
• Ensure system capacity is monitored and considered in planning.
• Identify and address system security concerns.
• Ensure incidents are managed within SLAs.
• Define, refine, and track Service Level Objectives.
• Setup and maintain monitoring with up-to-date knowledge base articles.
• Create and maintain support documentation and procedures.
• Participate in a 24x7x365 on-call rotation.

Skills

Windows Server

SQL Server

Linux (Ubuntu)

Scripting (PowerShell)

Networking basics

Education

Bachelor's in CS

Tools

SQL Server

Active Directory

WildFly

IIS

Cloudflare

Job description

Scientific Games Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Scientific Games Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

SG Lottery is looking for a self-motivated, experienced Technical Operations Engineer to join a Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams to identify issues while also suggesting and implementing corrective actions. You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements, and upgrades of the product for existing and new customers. Our environments run predominantly Windows Server and SQL Server. IIS and WildFly are used throughout environments. There is some Ubuntu server support required.

Job Duties / Key Accountabilities

• Provides tier 2 support for the lottery platforms.
• Support new customer implementations as well as support and maintain existing customer solutions.
• Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
• Ensure system capacity is being monitored and considered in planning.
• Identify and address system security concerns.
• Ensure Incidents assigned to the team are being managed within agreed SLAs.
• Define, refine, and track Service Level Objectives
• Setup and maintain monitoring of system and ensure all alarms are documented in up-to-date Knowledge Base Articles
• Create and maintain support documentation and procedures.
• Participate in a 24x7x365 on-call rotation

Qualifications

Required

• 5+ years of experience working in a system administration role in a high demand, highly available environment
• SME level knowledge of Microsoft Windows Server with a focus on system administration, configuration, and diagnostics
• Basic skills working with Ubuntu Linux; familiarity with command line, bash scripting, basic configurations, etc.
• Solid understanding of SQL Server database engine including configuration, data analysis, and replications including AlwaysOn Availability Groups.
• Working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
• Familiarity with web certificate management
• Proven communication, presentation, and documentation skills
• Strong interpersonal and problem-solving skills
• Time management and prioritization skills

Desired

• SME level knowledge of Active Directory and domain administration
• Familiarity with WildFly and Java based application
• Scripting skills using PowerShell, bash, or Python
• Experience with WAF solutions such as Imperva or Cloudflare
• Basic PostgreSQL administration knowledge.
• Experience with automation tools such as Ansible.

Education

• Bachelor's degree in computer sciences with 3+ years' experience with Windows administration

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.