Systems Engineer

Scientific Games, LLC; Glenwillow (OH); On-site; USD 99,000 - 121,000; Full time

Job summary

Scientific Games, LLC in Ohio is seeking a highly skilled Operations Engineer to support and maintain their 24x7 real-time transaction processing platforms. The engineer will be responsible for system performance, stability, and reliability through troubleshooting and process optimization.

The ideal candidate should have a minimum of 2 years experience in a technical support role, proficiency in Bash scripting, Ansible, and Python, and strong knowledge of Ubuntu Linux. The position offers a base salary of $110,000 plus a 5% annual bonus.

Qualifications

• Proficiency in Bash scripting, Ansible, and Python for automation and troubleshooting.
• Strong knowledge of Ubuntu Linux system administration and configuration.
• Hands-on experience with PostgreSQL for querying, optimization, and issue resolution.
• Minimum 2 years of experience in a Tier 2 or similar technical support role.
• Analytical problem-solving skills and ability to design innovative solutions.

Responsibilities

• Provide Tier 1 and Tier 2 production support for real-time transaction processing platforms.
• Monitor system performance, database health, and transaction flow to maintain optimal uptime.
• Collaborate with teams to resolve platform issues and implement enhancements.
• Document troubleshooting steps, platform configurations, and automation processes.

Skills

Bash scripting

Ansible

Python

Ubuntu Linux

PostgreSQL

VMware

AWS

Docker

Kubernetes

Zabbix

Education

Associate degree in a related field

Bachelor's degree preferred

Tools

Postgres

SQL Server

MySQL

Oracle

Windows Server 2022

Job description

Position Summary

Scientific Games is seeking a highly skilled and motivated Operations Engineer to provide ongoing support and maintenance for 24x7 real‑time transaction processing platforms. The engineer will ensure stability, performance, and reliability of the platform through troubleshooting, system monitoring, and process optimization.

Primary Job Functions

• Provide Tier1 and Tier2 production support for real‑time transaction processing platforms, including troubleshooting, managing system health, and coordinating with Tier3, development, and QA teams.
• Support onsite during a 24x7 on‑call rotation for Scientific Games lottery and interactive production systems.
• Implement new systems, including builds, performance analysis, and integration testing, and provide onsite support during system implementations and overhauls.
• Continuously monitor system performance, database health, server utilization, and transaction flow to maintain optimal uptime.
• Install, configure, and patch Windows and Linux operating systems (Ubuntu, RedHat) and manage lifecycles.
• Manage SSL certificates and configure security settings.
• Automate routine tasks using Bash scripting, Ansible, and Python to improve efficiency.
• Diagnose and resolve system performance, database optimization, transaction failures, and server anomalies, and implement preventive measures.
• Collaborate with engineering, operations, UAT testers, QA, and developers to resolve platform issues and implement enhancements.
• Document troubleshooting steps, platform configurations, and automation processes, and prepare regular performance, incident, and resolution reports.
• Perform routine database maintenance tasks—including query optimization and backups—and troubleshoot PostgreSQL issues.
• Identify performance bottlenecks and implement tuning strategies to support growth.
• Manage user access and identity tasks related to SAML‑based SSO, including onboarding, revocation, and synchronization.

Qualifications

• Proficiency in Bash scripting, Ansible, and Python for automation and troubleshooting.
• Strong knowledge of Ubuntu Linux system administration and configuration.
• Hands‑on experience with PostgreSQL for querying, optimization, and issue resolution.
• Experience with infrastructure virtualization (VMware) and Storage Area Networks.
• Minimum 2years of experience in a Tier2 or similar technical support role.
• Analytical problem‑solving skills and ability to design innovative solutions.
• Excellent verbal and written communication skills for technical documentation and user interaction.
• Associate degree in a related field required; bachelor’s degree preferred.
• Familiarity with private cloud, AWS, GCP, or Azure.
• Knowledge of containerization tools such as Podman or Docker and orchestration platforms like Kubernetes.
• Experience with monitoring tools (Zabbix, Prometheus, New Relic) and version control (Git).
• Windows Server (2022) administration experience.
• Experience with database systems including Postgres, SQL Server, MySQL, and/or Oracle.
• Relevant certifications such as LPIC or PostgreSQL certifications are advantageous.

Compensation

Base salary of $110,000 plus a 5% annual bonus.

Physical Requirements

The employee will regularly sit, stand, walk, bend, use hands, operate a computer, and need close and distance vision. Reasonable accommodations may be made for individuals with disabilities.

Work Conditions

Employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, or meet regulatory standards. SG requires consent for due diligence/background investigation as a prerequisite to employment.

Equal Employment Opportunity Statement

SG is an Equal Opportunity Employer and does not discriminate against applicants based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability. For more information about your equal employment opportunity rights as an applicant under the law, refer to the EEOC Poster.