Technical Operations Analyst: Production & Incident Expert

Empower; United States; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Empower is a leading financial services company seeking a Production Support Specialist to monitor trading apps, manage incidents, and drive rapid restoration of services. You will coordinate with traders, operations, and technology teams to minimize impact and ensure accuracy of data.

The role emphasizes root-cause analysis, change validation, and continuous improvement through automation, scripting, and strong stakeholder collaboration.

Qualifications

• Experience monitoring business-critical trading applications and incident response.
• Strong SQL and data analysis skills to validate trades and reconcile data.
• Ability to coordinate incident response across traders, operations and tech teams.
• Familiarity with monitoring, logs, dashboards and root-cause analysis.

Skills

Production Support

Troubleshooting

SQL and Data Analysis

Application Support

Trade Reconciliation

Monitoring and Observability

Incident Communication

Root Cause Analysis

Change and Release

Automation and Scripting

Risk and Control

Documentation

Stakeholder Management

Prioritization and Decision-Making

Job description

Empower is a leading financial services company seeking a Production Support Specialist to monitor trading apps, manage incidents, and drive rapid restoration of services. You will coordinate with traders, operations, and technology teams to minimize impact and ensure accuracy of data.

The role emphasizes root-cause analysis, change validation, and continuous improvement through automation, scripting, and strong stakeholder collaboration.