Technical Lead, IT Operations & Employee Support

OXIO Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible work

Team lunches

Company retreats

Global team

Inclusive culture

Job summary

OXIO Inc. in New York City is seeking a Technical Lead / Exec IT Support to provide hands-on IT support and lead IT employee operations. You will ensure hardware, software, and access for a global workforce while guiding telecom-related testing and security initiatives, with opportunities to improve internal systems.

The role emphasizes research-driven problem solving, cross-functional collaboration, and adapting IT solutions in a fast-paced startup environment.

Qualifications

• 7+ years of IT support, help desk, or systems administration.
• Strong troubleshooting, customer service, and communication skills.
• Experience supporting macOS and Apple hardware.
• Experience administering Google Workspace.
• Experience with Mobile Device Management solutions (Mosyle or similar).
• Working knowledge of TCP/IP networking and endpoint management.
• Ability to communicate technical concepts to both technical and non-technical users.
• Highly organized with strong attention to detail.
• Comfortable working independently in a fast-paced startup environment.
• Experience with automation scripting (Shell or Python) is a plus.
• Familiarity with Zero Trust security principles is a plus.
• Experience with tools such as Google Workspace, Zoom, Confluence, GitLab, Adobe, JetBrains, and Zendesk.
• Supporting SOHO IT solutions for Internet/Wifi setup, management and configuration (Cisco Meraki or similar)

Responsibilities

• Provide technical leadership over IT employee operations processes and systems.
• Provide day-to-day IT support for employees across a global organization.
• Ensure employees have the hardware, software, and access they need to be productive.
• Provision, configure, and administer user accounts across business applications.
• Manage employee onboarding and offboarding, including laptop deployment, account setup, and equipment recovery.
• Support Apple devices and peripheral hardware.
• Administer Google Workspace, identity management, and Mobile Device Management (Mosyle) and other SaaS tools used by employees.
• Troubleshoot hardware, software, networking, and access issues.
• Maintain IT asset inventory and lifecycle management.
• Develop and maintain internal IT documentation and knowledge base articles.
• Partner with cross-functional teams to evaluate and implement new technology solutions.
• Assist with security initiatives, including SOC 2 compliance and security awareness.
• Support the company's Mobile Device Management strategy and endpoint security.
• Supporting our Telecom team in testing SIM cards and mobile devices to validate network functionality and troubleshoot connectivity issues
• Assist engineering and product teams with telecom-related testing support.
• Follow up on support requests to ensure timely resolution and excellent customer service.
• Continuously identify opportunities to improve internal IT systems, processes and automation.

Skills

Troubleshooting

Customer service

Communication

Organized

Independent work

Automation scripting

Tools

Google Workspace

Mosyle

Zoom

Confluence

GitLab

Adobe

JetBrains

Zendesk

Cisco Meraki

Job description

OXIO Inc. in New York City is seeking a Technical Lead / Exec IT Support to provide hands-on IT support and lead IT employee operations. You will ensure hardware, software, and access for a global workforce while guiding telecom-related testing and security initiatives, with opportunities to improve internal systems.

The role emphasizes research-driven problem solving, cross-functional collaboration, and adapting IT solutions in a fast-paced startup environment.