IT Services Specialist II

Oxy; Houston (TX); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Oxy is seeking an experienced Analyst, IT Digital Experience in Houston, TX to support end-user computing, apps, and services. The role collaborates with business users to improve the IT user experience and contribute to digital transformation initiatives.

The candidate will troubleshoot, pilot new tools, and maintain documentation while working with ITSM processes and cross-functional teams to ensure reliable service delivery.

Qualifications

• Minimum 1+ year of relevant IT experience.
• Valid driver's license with no restrictions for driving a company vehicle.
• Available for after-hours callouts (nights and weekends).
• Demonstrated ability to communicate professionally with internal and external stakeholders.
• Physically able to push/pull/lift 10+ lbs.

Responsabilités

• Develop and maintain strong relationships with business users as trusted IT advisor.
• Pilot and roll out new technologies to improve IT user experience.
• Troubleshoot issues with clear communication through the full support lifecycle.
• Log and track incidents using ITSM tools (e.g., ServiceNow) and escalate if needed.
• Install, configure, and support hardware, OS, and applications.
• Monitor system performance and address HW/SW/WAN-LAN issues.
• Keep sites informed about IT activities and align with enterprise initiatives.
• Create and maintain documentation and knowledge transfer materials.
• Lead and participate in IT support initiatives with adaptability.
• Conduct end-user training and develop training materials.

Connaissances

IT troubleshooting

Customer service

Communication

ServiceNow

Documentation

Project management

End-user training

Formation

Bachelor's degree in CS/MIS/IT

Outils

ServiceNow

Description du poste

Oxy produces, markets and transports oil and natural gas to maximize value and provide resources fundamental to life. The company leverages its global leadership in carbon management to advance lower-carbon technologies and products. Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa. To learn more, visit Oxy

Oxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business.

Oxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business.

We are looking for an experienced and motivated individual to fill the position of Analyst, IT Digital Experience within our IT Digital Experience group based in Houston, Texas.

Essential Job Responsibilities

• Develop and maintain strong customer relationships with business users to identify strengths, weaknesses, and opportunities; serve as a trusted technology advisor and advocate for an exceptional end-user experience.
• Partner with the business to evaluate, pilot, and roll out new technologies, applications, and tools that positively improve the IT user experience and advance the organization's digital transformation initiatives.
• Troubleshoot problem areas in a timely manner, ensuring clear and effective communication throughout the full support lifecycle; provide end-user assistance and escalated to the appropriate level of support when necessary.
• Log and track all incidents and service requests using company-provided ITSM tools (e.g., ServiceNow); work users through a series of resolution actions, maintaining ownership of each case through completion or proper escalation.
• Install, configure, and support computer hardware, operating systems, and applications — including PC hardware, peripherals, software, IT equipment, data room equipment, cabling, printing, and parts replacement as required.
• Monitor system performance and proactively respond to hardware, software, WAN/LAN, and wireless inquiries by clarifying technical issues and resolving them firsthand or coordinating additional resources as necessary.
• Keep local assigned sites informed of upcoming IT activities, changes, and known issues; collaborate with broader IT groups to stay current on enterprise-wide initiatives, problems, and best practices.
• Create and maintain high-quality documentation and knowledge transfer materials, including solution guides, hardware installation records, project files, and cross-training resources for team members and business areas.
• Model a strong work ethic and take the lead on a variety of support initiatives; demonstrate flexibility, adaptability, and a continuous-learning mindset in response to changing business requirements and emerging technologies.
• Conduct formal and informal end-user training on the use of various applications, hardware, and collaboration tools; develop training materials to enable self-service and improve overall digital literacy across the organization.
• Physically maneuver IT hardware as required, including servers, UPS units, and batteries.

Skills

• Proficient troubleshooting and diagnostic skills across Microsoft Windows, Microsoft 365, IT infrastructure, hardware, software, WAN/LAN & Wireless, printing, scanning, audio-visual systems, and computing environments.
• Strong customer service orientation with demonstrated experience delivering IT support in a professional, fast-paced environment.
• Excellent written and verbal communication skills; ability to communicate effectively with both technical and non-technical stakeholders, including business partners, vendors, and executives.
• Ability to plan, prioritize, and manage daily tasks with strong organizational skills, accurate record-keeping, and proper documentation.
• Experience with IT Service Management (ITSM) platforms such as ServiceNow.
• Ability to work independently, multi-task, follow established processes and policies (including environmental & safety), and contribute as an effective team member.
• Familiarity with audio-visual and video conferencing systems (e.g., Microsoft Teams, Zoom, Webex) is a plus.
• Experience with project management methodologies and the ability to serve as a project resource.

Qualifications

• A minimum of 1+ year(s) of relevant experience
• Valid driver's license with no restrictions that would prohibit driving a company vehicle.
• Available for after-hours callouts (nights and weekends) as needed.
• Demonstrated ability to communicate professionally with individuals both inside and outside the organization.
• Strong work ethic with exceptional attention to detail.
• Physically capable of pushing, pulling lifting 10+lbs

Preferred Qualifications

• Bachelor's degree in computer science, Management Information Systems (MIS), Information Technology, or a related discipline.
• A minimum of 3+ year(s) of relevant IT experience, with a focus on end-user support, digital workplace enablement, or IT services.
• Experience in the Oil & Gas industry is a strong plus.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.