Information Technology Team Lead

Apex Placement & Consulting; Village of Ossining (NY); On-site; USD 65,700 - 80,300; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K retirement plan

Paid vacation

Job summary

A leading company in Ossining, NY is seeking an IT Team Lead to oversee the Desktop Support team. The role involves mentoring team members, managing support tickets, and ensuring high-quality technical support. This full-time position offers a competitive salary of $73,000/year and a comprehensive benefits package including medical, dental, and vision insurance, as well as a 401K plan.

Qualifications

• 5+ years of Helpdesk or IT support experience.
• Strong knowledge of both Windows and Apple computers.

Responsibilities

• Lead and support the growth of Desktop Support team members.
• Manage and prioritize support tickets for timely resolution.
• Handle complex technical issues independently.

Skills

Technical Problem Solving

Mentoring

Team Leadership

Education

Associate’s degree in Information Technology

Tools

Windows

Apple

CompTIA A+

Job description

Are you a tech-savvy leader who thrives on solving problems and helping others grow?

APEX Placement and Consulting has partnered with an exciting company in Ossining, NY looking to add an IT Team Lead to their team. Their primary responsibility will be to oversee and support the Desktop Support team while ensuring timely and effective resolution of technical issues and requests. Keep reading for more details!

What’s in it for you:

• 1st shift opportunity – Monday to Thursday from 8am-5:15pm
• Competitive salary at $73,000/yr.
• Direct Hire position - you'll be hired directly by our client!
• Amazing benefits package once hired permanently
• Medical, Dental, and Vision insurance
• 401K retirement plan
• Paid vacation

What your day will look like:

• Lead and support the growth and skill development of Desktop Support team members
• Oversee daily operations, including responding to user-reported issues and service requests
• Manage and prioritize support tickets to ensure timely resolution
• Leverage strong technical expertise to handle moderate to complex problems independently
• Mentor and coach team members to improve technical and professional capabilities
• Ensure consistent, high-quality support service across the organization
• Availability for weekend and on-call hours as required
• Lead IT support projects related to desktop support
• Support employees in the office, at home, or in remote locations
• Handle complex issues that other team members can’t resolve
• Fix problems with software, hardware, viruses, and data recovery
• Keep track of and resolve technical and security issues
• Ensure all equipment is properly tracked and assigned to employees

What we are looking for:

• Associate’s degree in Information Technology or a related field
• 5+ years of Helpdesk or IT support experience
• CompTIA A+ certification is required
• Strong knowledge of both Windows and Apple computers
• Ability to handle complex technical issues

At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we’re excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from diverse backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Non-profit Organizations

Referrals increase your chances of interviewing at Apex Placement & Consulting by 2x.

Inferred benefits from the description for this job

Medical insurance

Vision insurance

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