Senior/Technical Consultant

Tata Consultancy Services; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Maternal & Parental Leaves

Auto & Home Insurance

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

Legal & Financial Assistance

Job summary

Tata Consultancy Services in New York, NY is seeking an experienced Technical Lead to drive ServiceNow ITSM/ITAM/ITOM/CSM/FSM deployments and integrations. You will review requirements, estimate effort, mentor teams, and manage multiple implementation lifecycles across modules with ITIL alignment.

Candidates should hold ServiceNow System Administrator and Implementation Specialist certifications and ITIL V3 Foundation, with strong Agile/Scrum experience and client-facing collaboration.

Qualifications

• Experience as a Technical Lead with ServiceNow deployments.
• Expert in ITIL processes and integration solutions.
• Proven track record in ITSM/ITAM/ITOM/CSM/FSM implementations.
• Certified with ServiceNow System Administrator and Implementation Specialist.
• ITIL V3 Foundation and Agile/Scrum knowledge.

Responsibilities

• Lead multiple ServiceNow implementation projects and lifecycles.
• Review requirements for accurate estimation and delivery.
• Mentor team members and share technical guidance.
• Coordinate with customers and manage risks and dependencies.

Skills

Technical Lead

ITIL processes

Integration solutions

Architecture solution

Requirements analysis

ServiceNow implementations

ServiceNow modules

Orchestration

Project management

Agile/Scrum

Tools

ServiceNow

Job description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Job Description

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

ServiceNow CSA, CAD certifications

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Fin ancial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range

$120,000-$160,000 a year.