Technical Inside Sales Specialist - Services

ABB Schweiz AG; Phoenix (AZ); Remote; USD 79,000 - 149,000; Full time

Job summary

An established industry player is seeking a Technical Inside Sales Specialist to drive revenue growth in the Electrification Services division. This role is ideal for early-career professionals looking to advance into business development. You'll be the vital link between customers and sales teams, leveraging your technical knowledge and problem-solving skills to manage multiple requests. With a focus on collaboration and customer satisfaction, this position offers a unique opportunity to grow in a dynamic environment. Join a company committed to sustainability and diversity, and take the next step in your career with us!

Qualifications

• Bachelor's degree in a STEM field or equivalent experience required.
• 1 year of relevant work experience or 4 years with a GED.

Responsibilities

• Assist sales personnel with quotes, order management, and customer interactions.
• Establish and maintain customer relationships to identify needs and preferences.

Skills

Technical Knowledge

Creative Problem-Solving

Customer Relationship Management

Sales Support

Education

Bachelor's Degree in STEM

High School Diploma/GED

Tools

SAP

Empower

Job description

Technical Inside Sales Specialist - Services

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Sales Director - West

Your role and responsibilities

As a Technical Inside Sales Specialist, you will play a pivotal role in driving our ambitious revenue growth objectives. This is an early sales career development position designed for individuals aspiring to advance into a Business Development Manager role in the future. You will be the key point of contact for many customers and partners with immediate and urgent needs, requiring a blend of technical knowledge, quick learning, and creative problem-solving that allows the right candidate to handle multiple work streams at one time. While this is a remote position, preference will be placed on candidates in these metro areas: Vancouver, WA, Seattle, WA, Sacramento, CA, Ontario, CA, and Phoenix, AZ. This role is contributing to the Electrification Services division in the western United States. You will be mainly accountable for:

1. Assist outside sales personnel with quotations, order processing/management, customer interactions, and internal communication with ABB factories and Aftermarket teams.
2. Field website-generated service requests and source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Route qualified opportunities to the appropriate sales managers for further development and closure.
3. Work cross-functionally with Factory Teams, Aftermarket Parts Channel Managers, Commercial Proposal Managers, Application Engineers, and Customers as required.
4. Establish and maintain customer relationships, learning and evaluating customer operations to identify objectives, requirements, and preferences.

Qualifications for the role

• Bachelor's Degree from an accredited university or college in STEM field with at least 1 year of relevant work experience, OR a High School Diploma/GED with a minimum of 4 years of relevant experience required.
• Experience in proposal or quote development, sales support, or order administration is strongly preferred.
• General knowledge of power transmission & distribution products/systems is preferred.
• Previous experience with business-to-business customer support is preferred.
• Experience with Empower and SAP tools is preferred.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application.

If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: EEOC Know Your Rights and DOL Pay Transparency.

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. #LI-Remote While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $79,800 and $148,200 annually and is bonus eligible. myBenefitsABB.com