Technical Inside Sales Specialist - Services

ABB Inc.; Vancouver (WA); Remote; USD 79,000 - 149,000; Full time

Job summary

An innovative firm is seeking a Technical Inside Sales Specialist to drive revenue growth in the Electrification Services division. This remote role is ideal for those looking to advance into business development, providing essential support to sales teams and managing customer relationships. You'll engage with various teams to ensure customer needs are met while developing your skills in a dynamic environment. Join a company committed to diversity and sustainability, and take the next step in your career with this exciting opportunity.

Qualifications

• Bachelor's Degree in a STEM field or relevant experience required.
• Experience in sales support or order administration preferred.

Responsibilities

• Assist outside sales personnel with quotations and order management.
• Field service requests and source new sales opportunities.

Skills

Technical Knowledge

Problem-Solving

Sales Support

Customer Relationship Management

Education

Bachelor's Degree in STEM

High School Diploma/GED

Tools

Empower

SAP

Job description

Technical Inside Sales Specialist - Services

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration—combined with a focus on diversity, inclusion, and equal opportunities—are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting Line

This position reports to the Service Sales Director - West.

Role and Responsibilities

As a Technical Inside Sales Specialist, you will play a pivotal role in driving our ambitious revenue growth objectives. This is an early sales career development position designed for individuals aspiring to advance into a Business Development Manager role in the future. You will be the key contact for many customers and partners with immediate and urgent needs, requiring a blend of technical knowledge, quick learning, and creative problem-solving to handle multiple work streams simultaneously.

This is a remote position, with preference given to candidates in the following metro areas: Vancouver, WA; Seattle, WA; Sacramento, CA; Ontario, CA; and Phoenix, AZ. The role contributes to the Electrification Services division in the western United States.

Main responsibilities include:

1. Assist outside sales personnel with quotations, order processing/management, customer interactions, and internal communication with ABB factories and Aftermarket teams.
2. Field website-generated service requests and source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Route qualified opportunities to the appropriate sales managers for further development and closure.
3. Work cross-functionally with Factory Teams, Aftermarket Parts Channel Managers, Commercial Proposal Managers, Application Engineers, and Customers as required.
4. Establish and maintain customer relationships, learning and evaluating customer operations to identify objectives, requirements, and preferences.

Qualifications

• Bachelor's Degree in a STEM field from an accredited university or college with at least 1 year of relevant experience, or a High School Diploma/GED with a minimum of 4 years of relevant experience.
• Experience in proposal or quote development, sales support, or order administration is strongly preferred.
• General knowledge of power transmission & distribution products/systems is preferred.
• Previous experience with B2B customer support is preferred.
• Experience with Empower and SAP tools is preferred.

About Us

ABB's Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. Our extensive service portfolio offers product care, modernization, and advisory services to enhance performance, extend equipment lifetime, and deliver operational and sustainable efficiency. We help customers maximize resource use, recover, and regenerate products and materials at the end of their lifecycle.

We value diversity and encourage applicants from all backgrounds. Apply today for your next career step with ABB and visit www.abb.com to learn more about our solutions worldwide. #MyABBStory

We look forward to your application. For more information about ABB, visit our website.

Equal Opportunity Employment

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer promoting diversity. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. For more information, visit the provided EEO rights websites.

Applicants may request to review the Affirmative Action Plan at ABB facilities during business hours by contacting an ABB HR Representative. Reasonable accommodations are available for applicants with disabilities. Contact us at 1-888-694-7762 or [e-mail]. Resumes and applications are accepted through the proper channels.

This position offers a salary range between $79,800 and $148,200 annually, plus bonuses, depending on qualifications and experience. #LI-Remote