Director, Americas Aftermarket & Service Sales

SCIEX; Phoenix (AZ); Remote; USD 135,000 - 140,000; Full time

Job summary

An established industry player is seeking a dynamic Director for Americas Aftermarket & Service Sales. This role is pivotal in overseeing commercial activities and driving growth within the Life Sciences sector. You will leverage your leadership and sales expertise to enhance customer experiences and build loyalty, all while working within a culture that values diversity and innovation. With a focus on continuous improvement and collaboration across teams, you will help shape the future of analytical solutions that make a real difference in people's lives. If you are ready to accelerate your potential and contribute to impactful research, this opportunity is for you.

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401(k) Plan

Flexible Working Arrangements

Qualifications

• 5+ years of management experience in Life Sciences.
• Ability to interface with Senior management and negotiate resources.

Responsibilities

• Oversee commercial activities including service contracts and software support.
• Lead sales funnel reviews and ensure execution of sales strategies.

Skills

Leadership

Sales Execution

Customer Satisfaction

Problem Solving

Strategic Planning

Education

Bachelor's degree in Life Sciences

Tools

Oracle

Salesforce

Job description

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Join to apply for the Director, Americas Aftermarket & Service Sales role at SCIEX

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Director, Aftermarket & Service Sales is responsible for holistic oversight of commercial activities that include Service and Software Support Contracts, Qualifications, Training, Fixed Price Products, Parts, Consumables and Software License products. In this role, you will apply your leadership skills and experience in the ongoing development of our front-line managers and Professional Sales Associates, to advance customer experience and build loyalty. This role is accountable for the performance and results of multiple teams that contribute and drive top line growth and profitability in the Americas Aftermarket business.

This position reports to the Sr Director, Americas Service and is part of the Service Department located in United States and will be fully remote.

In this role, you will have the opportunity to:

• Collaborate in the implementation and execution of commercial sales departmental plans, strategies including business and/or organizational priorities to achieve goals and objectives.
• Partner with Operations, Customer Service and other teams to ensure full execution of regional sales strategies (including orders, shipments, AR collections, field lead incentive program).
• Lead sales funnel and forecasting reviews and ensure reporting of all business opportunities, concepts, and strategies through the use of CRM and provide voice of customer and feedback to product development teams.
• Participate in the development of annual budgets based on strategic plan and deliver budgeted performance.
• Establish processes, metrics, and compensation programs to effectively drive these functions; Build a high-performance team (incl. effective change management) that is “best in class.”
• Support the development of aftermarket associates with an active participation in succession planning.
• Provide leadership in measuring and improving results through a metrics-driven, continuous improvement culture.

The essential requirements of the job include:

• Bachelor's degree (B.S./B.A.) in Life Sciences or equivalent experience, with no less than 5 years of successful experience in management/leadership level within Life Sciences field.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to instill customer satisfaction that is recognizable and valuable to the customer.
• Ability to interface with Senior management and explain or negotiate resources or business plans.
• Skilled at being strategically driven and equally strong in sales execution and delivery oriented.
• In-depth understanding of customer business, goals and objectives, strategies, and needs

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Up to 50% travel required, with the ability to obtain and maintain a Valid Passport
• Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in:

• Industry knowledge, Analytical instrument or LCMS knowledge preferred.
• Previous experience with Oracle and Sales Force system preferred.

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

The salary range for this role is $135,000- $140,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.