Technical Inside Sales Specialist - Services

ABB Inc.; Seattle (WA); Remote; USD 79,000 - 149,000; Full time

Job summary

An innovative company seeks a Technical Inside Sales Specialist to drive revenue growth and support customer needs. This remote role is perfect for early-career professionals eager to advance into business development. You will engage with customers, manage service requests, and collaborate with cross-functional teams to enhance service delivery. Join a team focused on sustainable solutions and diverse opportunities, where your contributions will make a significant impact on electrification services in the western United States.

Qualifications

• Bachelor's in STEM or 4 years relevant experience required.
• Experience in sales support and proposal development preferred.

Responsibilities

• Assist sales personnel with quotations and order management.
• Handle service requests and source new sales opportunities.

Skills

Technical Knowledge

Creative Problem-Solving

Sales Support

Customer Relationship Management

Education

Bachelor's Degree in STEM

High School Diploma/GED

Tools

SAP

Empower

Job description

Technical Inside Sales Specialist - Services

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Position Reporting

This position reports to Service Sales Director - West.

Your Role and Responsibilities

As a Technical Inside Sales Specialist, you will play a pivotal role in driving our ambitious revenue growth objectives. This is an early sales career development position designed for individuals aspiring to advance into a Business Development Manager role in the future. You will be the key contact for many customers and partners with immediate and urgent needs, requiring a blend of technical knowledge, quick learning, and creative problem-solving to handle multiple work streams simultaneously.

While this is a remote position, preference will be given to candidates in the following metro areas: Vancouver, WA; Seattle, WA; Sacramento, CA; Ontario, CA; and Phoenix, AZ.

This role contributes to the Electrification Services division in the western United States.

Main Responsibilities

1. Assist outside sales personnel with quotations, order processing/management, customer interactions, and internal communication with ABB factories and Aftermarket teams.
2. Handle website-generated service requests and source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Route qualified opportunities to the appropriate sales managers for further development and closure.
3. Work cross-functionally with Factory Teams, Aftermarket Parts Channel Managers, Commercial Proposal Managers, Application Engineers, and Customers as required.
4. Establish and maintain customer relationships, learning and evaluating customer operations to identify objectives, requirements, and preferences.

Qualifications

• Bachelor's Degree in a STEM field from an accredited university or college with at least 1 year of relevant experience, or a High School Diploma/GED with a minimum of 4 years of relevant experience.
• Experience in proposal or quote development, sales support, or order administration is strongly preferred.
• General knowledge of power transmission & distribution products/systems is preferred.
• Previous experience with business-to-business customer support is preferred.
• Experience with Empower and SAP tools is preferred.

About Us

ABB's Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. Our extensive service portfolio includes product care, modernization, and advisory services to enhance performance, extend equipment lifetime, and deliver operational and sustainable efficiency. We focus on resource longevity, maximizing value, and recycling at end-of-life.

We value diversity and encourage applications from all backgrounds. Visit www.abb.com to learn more about our solutions and impact worldwide. #MyABBStory

We look forward to your application. For more information about ABB, visit our website.

Equal Opportunity Employer

ABB is an EEO and Affirmative Action Employer promoting diversity in the workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veterans status. For more info, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may review the Affirmative Action Plan by contacting an ABB HR Representative at 1-888-694-7762. Reasonable accommodations are available upon request by calling or emailing [e-mail].

While base salary depends on qualifications and experience, the position offers an annual salary range of $79,800 to $148,200 and is bonus eligible. More info at myBenefitsABB.com.