Technical Inside Sales Specialist – Rubber & Seals

The Rubber Group; Portsmouth (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

The Rubber Group in Portsmouth, NH is seeking an Inside Sales Representative to manage inbound and outbound sales, qualify leads, generate quotes, and support the outside sales and operations teams. This role focuses on driving revenue growth and delivering a high-quality customer experience.

You will close smaller orders, maintain CRM records, coordinate with engineering and customer service for order fulfilment, and help with campaigns and trade show follow-up.

Qualifications

• 2+ years inside sales, customer service, or account management experience (preferably in manufacturing or industrial sector).
• Proficient with CRM systems (e.g., Salesforce, HubSpot, or similar).
• Detail-oriented with solid organizational skills.
• Excellent verbal and written communication skills.
• Comfortable with technical products and multi-step sales processes.
• Team player who can collaborate across departments.

Responsibilities

• Follow all company safety polices.
• Respond promptly to inbound inquiries (phone, email, web) and work with the team to qualify leads.
• Generate quotes, process orders, and manage communication through to close.
• Proactively reach out to dormant accounts, upsell/cross-sell existing customers.
• Maintain accurate CRM records and update deal, customer info, and activities.
• Coordinate with operations, engineering, and customer service for order fulfillment and technical information.
• Support outside sales reps with account intelligence, appointment setting, and inside coordination.
• Track and achieve daily/weekly activity goals (calls, emails, quotes, closes).
• Monitor customer satisfaction and resolve issues or route them appropriately.
• Assist in sales campaigns, promotions, or trade show follow-up activities.
• Other duties assigned by management

Skills

Customer service

Communication

CRM proficiency

Problem solving

Attention to detail

MS Office

Team player

Industrial knowledge

Education

2+ years inside sales/account management experience

Tools

Salesforce

HubSpot

Job description

The Rubber Group in Portsmouth, NH is seeking an Inside Sales Representative to manage inbound and outbound sales, qualify leads, generate quotes, and support the outside sales and operations teams. This role focuses on driving revenue growth and delivering a high-quality customer experience.

You will close smaller orders, maintain CRM records, coordinate with engineering and customer service for order fulfilment, and help with campaigns and trade show follow-up.