Technical Inside Sales Manager

Jobtailor

Illinois

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

Jobtailor in Illinois is seeking an experienced leader to head the Technical Inside Sales team, driving performance from quotation to order while ensuring technical accuracy and compliance.

You will coach and develop staff, manage resources, and collaborate with Engineering, Pricing, Manufacturing, and Customer Care to deliver competitive solutions and high customer satisfaction.

Qualifications

Bachelor's degree in Business, Engineering, Technical Sales, or related field.
5+ years in Technical Inside Sales, Quotations, Customer Service, Engineering Support, Commercial Operations, or related technical role.
Experience leading, coaching, mentoring, or developing teams.
Strong technical aptitude with complex engineered products and customer applications.
Excellent communication, organizational, and interpersonal skills.
Ability to influence stakeholders across multiple functions.
Ability to prioritize multiple projects and adapt to changing business needs.
Proficiency with Microsoft Office applications.
Travel required ~10%.
Legal authorization to work in the United States; visa sponsorship not provided.

Responsibilities

Lead and develop the Technical Inside Sales organization.
Establish performance expectations, coach and develop employees, manage team resources, and build a high-performing culture.
Drive operational and commercial performance through KPIs, quote turnaround time, quotation quality, order execution, productivity, customer satisfaction, and service levels.
Ensure accurate, timely, and competitive technical solutions throughout the quotation and order lifecycle.
Maintain compliance with customer specifications, company policies, and applicable industry standards.
Partner with Engineering, Pricing, Manufacturing, Product Management, Customer Care, Supply Chain, and Outside Sales.
Resolve complex technical, commercial, and operational challenges and serve as a key escalation point.
Standardize workflows, leverage business systems, improve data integrity, and implement continuous improvement initiatives.
Provide business insights through performance dashboards, reporting, forecasting, and analysis.
Support organizational change, business growth, and initiatives enhancing customer experience.

Skills

Technical Inside Sales

Leadership

KPI Development

Cross-Functional

Engineered Products

Continuous Improvement

Data Analytics

Education

Bachelor's degree (Business/Engineering/Technical Sales)

Tools

CRM

ERP

Oracle

Vendavo

Microsoft Office

Job description

Lead and develop the Technical Inside Sales organization
Establish performance expectations, coach and develop employees, manage team resources, and build a high-performing culture
Drive operational and commercial performance through KPIs, quote turnaround time, quotation quality, order execution, productivity, customer satisfaction, and service levels
Ensure accurate, timely, and competitive technical solutions throughout the quotation and order lifecycle
Maintain compliance with customer specifications, company policies, and applicable industry standards
Partner with Engineering, Pricing, Manufacturing, Product Management, Customer Care, Supply Chain, and Outside Sales
Resolve complex technical, commercial, and operational challenges and serve as a key escalation point
Standardize workflows, leverage business systems, improve data integrity, and implement continuous improvement initiatives
Provide business insights through performance dashboards, reporting, forecasting, and analysis
Support organizational change, business growth, and initiatives enhancing customer experience

Requirements

Bachelor's degree in Business, Engineering, Technical Sales, or a related field, or an equivalent combination of education and relevant experience
Five (5) or more years of experience in Technical Inside Sales, Quotations, Customer Service, Engineering Support, Commercial Operations, or a related technical commercial role
Previous experience leading, coaching, mentoring, or developing employees or cross-functional teams
Strong technical aptitude with complex engineered products and customer applications
Excellent communication, organizational, and interpersonal skills
Ability to influence stakeholders across multiple functions
Ability to prioritize multiple projects and adapt to changing business needs
Proficiency with Microsoft Office applications
10% travel required
Legal authorization to work in the United States; visa sponsorship will not be provided
Preferred: leadership experience managing Technical Inside Sales, Quotations, Customer Service, or Commercial Operations organizations
Preferred: experience with Engineered-to-Order (ETO)/customized solutions, configured products, or highly engineered technical solutions
Preferred: working knowledge of hazardous location products and NEC, IECEx, and ATEX standards
Preferred: experience with Oracle, Vendavo, CRM, ERP, or other business systems
Preferred: experience developing operational dashboards, KPIs, and performance metrics
Preferred: experience leading continuous improvement, process standardization, workflow optimization, or organizational change initiatives
Preferred: experience within industrial electrical, automation, power distribution, or related manufacturing industries

Core Competencies

Demonstrates strong leadership in Technical Inside Sales, focusing on team development, operational performance, and customer satisfaction. Proficient in managing complex technical solutions and driving continuous improvement initiatives across cross-functional teams.

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