Technical Inside Sales Engineer – Mechanical Equipment

Medium; Matthews (NC); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Carotek, a SunSource company, seeks an energetic, technically inclined individual to join our Mechanical group and support the sales process from the administrative side while providing technical customer service.

You will train under retiring staff and gain knowledge on pumps, blowers, filtration, heat exchangers, and steam products, solving problems with critical thinking and customer focus to ensure orders are processed smoothly.

Qualificações

• Associate’s Degree or two‑to‑four years of related experience.
• Two to four years of related experience and/or training.
• Bachelor’s degree from an engineering program is preferred.
• Strong mechanical aptitude and knowledge of mechanical systems.
• Ability to read and interpret technical drawings and write reports.
• Experience with MS Office and Prophet 21.
• Customer service orientation and problem‑solving skills.

Responsabilidades

• Provide outstanding service to customers and support outside sales staff for mechanical equipment orders.
• Answer calls or customer correspondence regarding technical questions on products or systems.
• Engage in technical discussions to identify the correct product and substitutions.
• Select and specify products based on customer application and design prerequisites.
• Coordinate with service technicians and managers to resolve complex problems.
• Prepare detailed product quotations with pricing and shipping information.
• Inform customers of pricing, back orders, delivery issues and provide tracking information.
• Obtain purchase order numbers or credit card details from customers.
• Coordinate with Accounting to resolve invoicing discrepancies.
• Attend sales meetings and stay up-to-date on product developments.

Conhecimentos

Customer service

Technical aptitude

Mechanical knowledge

Problem solving

Communication

Formação académica

Associate’s Degree or equivalent

Bachelor’s degree in engineering

Ferramentas

Microsoft Office

Prophet 21

Descrição da oferta de emprego

Carotek, a SunSource company, seeks an energetic, technically inclined individual to join our Mechanical group and support the sales process from the administrative side while providing technical customer service.

You will train under retiring staff and gain knowledge on pumps, blowers, filtration, heat exchangers, and steam products, solving problems with critical thinking and customer focus to ensure orders are processed smoothly.