Technical Inside Sales for Mechanical Equipment

Carotek; Matthews (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Carotek, a SunSource company, is seeking an energetic, self-driven individual to join the Mechanical group in an in-office role. You will support the sales process from the administrative side and provide technical customer service on pumps, blowers, filtration, heat exchangers and steam products.

This full-time in-office position runs Monday–Friday, 8:00 a.m. – 5:00 p.m., with occasional evenings or weekends as needed.

Qualifications

• Associate’s Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience
• Bachelor’s degree from an engineering program of study is preferred
• Working knowledge of mechanical systems, positive displacement pumps, filtration and/or strong mechanical aptitude
• Ability to read, analyze and interpret technical drawings, write reports and general business correspondence
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and convert standard measurements to metric
• Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21

Responsibilities

• Providing outstanding service to customers and support to outside sales staff regarding Mechanical equipment orders.
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems.
• Engaging in technical discussions to identify correct product needed and advising substitution or modification when replacement is necessary.
• Selecting and specifying products based on customer application and design prerequisites.
• Conferencing with service technicians, service managers or manufacturers to resolve unusual or complex technical problems.
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines.
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information.
• Obtaining purchase order number and/or credit card information from customer.
• Conferring with Accounting to research and resolve invoicing or credit discrepancies.
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products

Skills

Mechanical aptitude

Technical problem solving

Reading technical drawings

Analytical writing

Education

Associate’s Degree or equivalent (2-year college/technical school)

Bachelor’s degree in engineering

Tools

Prophet 21

Microsoft Office

Job description

Carotek, a SunSource company, is seeking an energetic, self-driven individual to join the Mechanical group in an in-office role. You will support the sales process from the administrative side and provide technical customer service on pumps, blowers, filtration, heat exchangers and steam products.

This full-time in-office position runs Monday–Friday, 8:00 a.m. – 5:00 p.m., with occasional evenings or weekends as needed.