Inside Sales Representative - Mechanical Products Group

SunSource Company; Matthews (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Carotek, a SunSource company, seeks an energetic, technically inclined individual to join our Mechanical group and support the sales process from the administrative side while providing technical customer service.

You will train under retiring staff and gain knowledge on pumps, blowers, filtration, heat exchangers, and steam products, solving problems with critical thinking and customer focus to ensure orders are processed smoothly.

Qualifications

• Associate’s Degree or two‑to‑four years of related experience.
• Two to four years of related experience and/or training.
• Bachelor’s degree from an engineering program is preferred.
• Strong mechanical aptitude and knowledge of mechanical systems.
• Ability to read and interpret technical drawings and write reports.
• Experience with MS Office and Prophet 21.
• Customer service orientation and problem‑solving skills.

Responsibilities

• Provide outstanding service to customers and support outside sales staff for mechanical equipment orders.
• Answer calls or customer correspondence regarding technical questions on products or systems.
• Engage in technical discussions to identify the correct product and substitutions.
• Select and specify products based on customer application and design prerequisites.
• Coordinate with service technicians and managers to resolve complex problems.
• Prepare detailed product quotations with pricing and shipping information.
• Inform customers of pricing, back orders, delivery issues and provide tracking information.
• Obtain purchase order numbers or credit card details from customers.
• Coordinate with Accounting to resolve invoicing discrepancies.
• Attend sales meetings and stay up-to-date on product developments.

Skills

Customer service

Technical aptitude

Mechanical knowledge

Problem solving

Communication

Education

Associate’s Degree or equivalent

Bachelor’s degree in engineering

Tools

Microsoft Office

Prophet 21

Job description

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronicsand municipal products. www.carotek.com

We’re looking for an energetic, self-driven, technically inclined individual to join our team in the Mechanical group. You would be supporting the sales process from the administrative side and providing technical customer service and insight on products such as: pumps, blowers, filtration, heat exchangers, and steam products. This position requires learning and supporting the technical products in our Mechanical group. The ideal candidate will possess a degree in a Mechanical Engineering related field. You will train under an employee that is retiring and have the ability to soak up their knowledge. It is ideal for someone that likes to solve problems, provide customer service, and utilize critical thinking strategies to find a solution.

You will be responsible for:

• Providing outstanding service to our customers and support to the outside sales staff regarding Mechanical equipment orders
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems;
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary;
• Selecting and specifying products based on customer application and design prerequisites;
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to your Manager;
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines;
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information;
• Obtaining purchase order number and/or credit card information from customer;
• Conferring with Accounting to research and resolve invoicing or credit discrepancies;
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.

This is a full-time in-office position. Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience

• Associate’s Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

• Bachelor’s degree from an engineering program of study
• Working knowledge of mechanical systems, positive displacement pumps (especially internal gear and vane pumps), filtration and/or a very strong mechanical aptitude;
• Ability to read, analyze and interpret technical drawings, write reports and general business correspondence;
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
• Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.

www.carotek.com www.sun-source.com

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

Sun-Source | Privacy Policy #carotekassc