Infrastructure Services Analyst II — Night Shift

DXC Technology Philippines; Town of Texas (WI); Hybrid; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance coverage

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology Philippines is seeking a Technical Support role focused on resolving customer issues, guiding users through software/hardware problems, and following defined escalation processes. The position requires working from office with rotation/night shifts.

Responsibilities include logging tickets, diagnosing basic technical problems, and ensuring timely follow-up within contracted timeframes. A strong emphasis is placed on clear communication and teamwork in a dynamic support environment.

Qualifications

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Responsibilities

• Taking ownership of customer issues and responding to inquiries to ensure needs are met.
• Log and track inquiries using a ticketing tool and maintain history records.
• Identify, evaluate and prioritize customer problems to resolve inquiries appropriately.
• Follow escalation processes for complex technical issues.

Skills

Interpersonal skills

Troubleshooting

Communication skills

Organizational skills

Teamwork

Education

High school/College minimum (10+2+3)

Job description

DXC Technology Philippines is seeking a Technical Support role focused on resolving customer issues, guiding users through software/hardware problems, and following defined escalation processes. The position requires working from office with rotation/night shifts.

Responsibilities include logging tickets, diagnosing basic technical problems, and ensuring timely follow-up within contracted timeframes. A strong emphasis is placed on clear communication and teamwork in a dynamic support environment.