Technical Flex Support Specialist (Windows/Linux)

Motorola Solutions; Illinois; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

10 paid holidays

Generous paid time off

Employee stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist in the United States to provide post-sales support for the MSI Flex CAD solution in Windows and Linux environments. You will handle frontline inquiries, troubleshoot hardware, software, and network issues, and maintain end-user devices and documentation.

Responsibilities include knowledge-base creation, ticket escalation when needed, ITIL-compliant processes, and on-call flexibility.

Qualifications

• 2+ years of technical support experience.
• Strong knowledge of Windows and/or Linux.
• Experience troubleshooting hardware and software.
• Familiarity with TCP/IP, DNS, DHCP.
• Experience supporting iOS and Android devices.
• Excellent problem-solving and troubleshooting capabilities.
• Strong verbal and written communication skills.
• Ability to work independently and in a team.
• Ability to manage and prioritize multiple tasks.
• Commitment to customer service excellence.

Responsibilities

• Provide first- and second-level technical support via phone, email, chat, and in-person channels.
• Troubleshoot and resolve issues across hardware, software, OS, network, and applications.
• Configure, deploy, and maintain end-user devices (desktops, laptops, mobile devices).
• Install, configure, and support software applications.
• Assist with basic network diagnostics and connectivity issues.
• Create and maintain knowledge base documentation.
• Escalate complex issues to higher-level teams as needed.
• Ensure issues are fully resolved with timely follow-up with users.
• Adhere to ITIL or other IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Tech support

Windows or Linux

Hardware & software

Networking basics

Mobile devices

Problem solving

Communication skills

Independent & team

Multitasking

Customer service

Tools

Zendesk

ServiceNow

Jira

Remote support tools

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist in the United States to provide post-sales support for the MSI Flex CAD solution in Windows and Linux environments. You will handle frontline inquiries, troubleshoot hardware, software, and network issues, and maintain end-user devices and documentation.

Responsibilities include knowledge-base creation, ticket escalation when needed, ITIL-compliant processes, and on-call flexibility.