Technical Expert – Gadget Repair & Customer Tech Support

Apple Inc.

Woodmere (NY)

On-site

USD 34,000 - 45,000

Full time

6 days ago

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Benefits offered by this job

Medical and dental coverage

Stock programs

Discounted products and services

Tuition reimbursement

Relocation assistance

Job summary

Apple Inc. is seeking a Technical Expert for its New York retail store. This role focuses on repairing Apple devices, educating customers on repair options, and delivering an exceptional in-store experience.

You will troubleshoot issues, provide solutions, and share knowledge with the team. A collaborative, fast-paced environment supports growth and inclusion. The role requires hands-on hardware repair skills, experience in retail or sales, and a customer-centric approach.

Qualifications

Experience in retail or sales.
Ability to perform hardware repairs with visual inspection and fine motor skills.
Experience troubleshooting hardware and software in a customer service setting.

Responsibilities

Deepen knowledge of Apple products and repair processes to support efficient repairs.
Assist customers with care and empathy on product/software issues using Apple tools and resources.
Troubleshoot, diagnose, repair and resolve service concerns for Apple hardware and software.
Educate customers on repair options and Apple products/services; present recommendations.
Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.