Technical Escalation Engineer, Logs Specialist

The Consulting Solutions; Boston (MA); Hybrid; USD 120,000 - 210,000; Full time

Benefits offered by this job

New hire stock equity (RSUs)

Employee stock purchase plan

Career development

Job summary

Datadog is seeking a Technical Escalation Engineer to join the in-house team and own the most challenging log‑driven problems. You’ll work at the intersection of Technology Solutions, Engineering, Product, and customers, shaping performance, scalability, and observability.

Hybrid work culture supports collaboration and work‑life balance. You will lead complex escalations, mentor the Global Support Engineering team, and partner with cross‑functional teams to drive platform improvements and

Qualifications

• A drive for excellence and continuous learning; thrives in ambiguity.
• Strong troubleshooting skills for log ingestion and processing issues.
• Experience mentoring or guiding others in technical settings.

Responsibilities

• Develop deep technical expertise and stay current as the product evolves.
• Investigate complex escalations and drive high-stakes technical resolutions.
• Lead learning sessions and mentor the Global Support Engineering team.
• Collaborate with Engineering and Product to improve the platform.
• Become the go-to expert on Datadog Logs for end-to-end ingestion and visualization.
• Build internal tools and guides to empower teams to troubleshoot logs.

Skills

GROK

JSON

Log parsing

Troubleshooting

Mentoring

Customer engagement

Education

Computer Science or Engineering majors

Tools

Zendesk

Jira

Confluence

Job description

Datadog is seeking a Technical Escalation Engineer to join the in-house team and own the most challenging log‑driven problems. You’ll work at the intersection of Technology Solutions, Engineering, Product, and customers, shaping performance, scalability, and observability.

Hybrid work culture supports collaboration and work‑life balance. You will lead complex escalations, mentor the Global Support Engineering team, and partner with cross‑functional teams to drive platform improvements and