Technical Enablement Engineer for AI Vision Platform

US Health Partners, LLC; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Travel stipend

Productivity stipend

Health insurance coverage

Equity in the company

Job summary

Roboflow, Inc. is hiring a Customer Success Engineer to design and deliver technical enablement programs for our self-serve and Corporate customers. You will teach datasets, annotations, model training, and deployment workflows, turning friction into reusable content and scalable assets.

You will create learning journeys, deliver webinars, 1:1 enablement, and collaborate with Product, Support, and Sales to reduce customer friction and boost adoption across the Roboflow platform.

Qualifications

• Working knowledge of computer vision and ML workflows.
• Proficient in Python and APIs, notebooks, and dev tooling.
• Ability to translate technical concepts into clear, practical guidance for users.
• Experience teaching or training customers.

Responsibilities

• Develop, deliver, and improve technical enablement programs for Roboflow's self-serve customers, including onboarding, annotation strategy, dataset management, model training and evaluation, workflows and deployments, and workspace administration.
• Host bi-weekly webinars, technical workshops, office hours, and other live sessions.
• Develop learning journeys that guide customers toward advanced use of Roboflow technology.
• Deliver Roboflow's structured 1:1 Targeted Enablement for qualifying customers.
• Create reusable technical enablement assets including documentation, videos, walkthroughs, recordings, and reference materials.
• Identify recurring customer questions and turn them into scalable educational programs or assets.
• Monitor activation and engagement signals to identify users who may benefit from enablement programs.
• Measure participation and effectiveness for continual improvement.
• Collaborate with Product to close recurring knowledge and usability gaps.
• Stay current with Roboflow product features, releases, workflows, and best practices.

Job description

Roboflow, Inc. is hiring a Customer Success Engineer to design and deliver technical enablement programs for our self-serve and Corporate customers. You will teach datasets, annotations, model training, and deployment workflows, turning friction into reusable content and scalable assets.

You will create learning journeys, deliver webinars, 1:1 enablement, and collaborate with Product, Support, and Sales to reduce customer friction and boost adoption across the Roboflow platform.