Remote-First Customer Enablement Engineer

Roboflow, Inc.; San Francisco (CA); Hybrid; USD 100,000 - 170,000; Full time

Benefits offered by this job

Travel stipend of $4000/yr

Productivity stipend $350/mo

Health insurance coverage for you and/

Company equity

Job summary

Roboflow, Inc. is seeking a future-thinking Customer Success Engineer to empower self-serve users with expert guidance on datasets, annotation, model training, evaluation, and deployment.

You’ll build scalable content and run live sessions to help thousands of customers progress from experimentation to production. You’ll develop learning journeys, identify friction points, and create reusable assets, while collaborating with Product to close knowledge gaps and improve the user experience across

Qualifications

• Able to explain unfamiliar technical concepts clearly and adapt the explanation to the customer's level of experience.
• Recognize recurring questions and friction across customer interactions and identify opportunities to solve them systematically.
• Methodical planning and delivery of structured 1:1 sessions, webinars, workshops, and other customer-facing technical programs.

Responsibilities

• Develop, deliver, and continually improve technical enablement programs for Roboflow's self-serve customer base, covering platform onboarding, annotation strategy and quality, dataset management, model training and evaluation, workflows and deployments and workspace administration
• Host bi-weekly webinars, technical workshops, office hours, and other live educational sessions
• Develop learning journeys that guide customers towards increasingly sophisticated use of Roboflow technology
• Deliver Roboflow's structured 1:1 Targeted Enablement Option Pack for qualifying customers
• Create reusable technical enablement assets including documentation, videos, walkthroughs, recordings, and reference materials
• Identify recurring customer questions and turn them into scalable educational programs or assets
• Monitor customer activation and engagement signals to identify users and cohorts who may benefit from specific enablement programs
• Measure participation and effectiveness of enablement programs for continual improvement
• Collaborate with Product to identify and close recurring knowledge and usability gaps
• Stay current with the latest Roboflow product features, releases, workflows, and recommended best practices

Skills

Technical Teaching

Pattern Recognition

Program Delivery

Content Creation

Workload Management

Customer Communication

Tools

Python

APIs

Notebooks

Job description

Roboflow, Inc. is seeking a future-thinking Customer Success Engineer to empower self-serve users with expert guidance on datasets, annotation, model training, evaluation, and deployment.

You’ll build scalable content and run live sessions to help thousands of customers progress from experimentation to production. You’ll develop learning journeys, identify friction points, and create reusable assets, while collaborating with Product to close knowledge gaps and improve the user experience across