Technical Documentation Lead — IT Programs

Quivera Enterprises, LLC; Reston (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Quivera Enterprises, LLC is seeking an experienced IT Documentation Specialist to support Indian Affairs (IA) and Office of Information Technology (OIT) programs. The Specialist translates complex technical information into clear, audience-appropriate materials and maintains SOPs, manuals, and user guides.

Collaborate with Federal Task Lead, SMEs, and project teams to ensure quality and compliance with templates and standards; develop diagrams, knowledge base content, and training materials;

Qualifications

• Minimum of four (4) years of experience developing documentation, reports, manuals, and related materials for IT programs or projects.
• Technical writing including drafting, reviewing, editing, proofreading, and formatting technical deliverables.
• Excellent written communication skills with strong knowledge of English spelling, grammar, composition, and usage.
• Proficiency with Microsoft Office products and experience performing document editing, formatting, and correction activities.
• Familiarity with IT project management processes and related documentation, including: System Development Life Cycle (SDLC) documents and templates, Federal Enterprise Architecture (FEA), Capital Planning and Investment Control (CPIC), Risk management, IT security management.
• Familiarity with federal IT management laws and processes, including the Clinger-Cohen Act, E-Government Act, and FISMA.
• Ability to interview subject matter experts and translate complex technical information for nontechnical audiences.
• Proven ability to manage competing priorities and meet assigned schedule, quality, and performance requirements.
• Must have the ability to obtain and maintain the Government security clearance and/or suitability determination.

Responsibilities

• Develop, review, edit, format, and maintain SOPs, memoranda, design documents, requirements documents, reports, manuals, templates, and email notifications.
• Prepare user manuals, online knowledge center content, SOPs, online help, getting-started guides, quick-reference materials, and training materials.
• Translate complex technical information into clear content for audiences with varying levels of technical knowledge and experience.
• Interview SMEs and technical personnel, organize information, and document it in language understandable to nontechnical audiences.
• Develop and maintain content for the IA Service Center knowledge library and other approved knowledge repositories.
• Create technical models and visual artifacts, including architecture diagrams, entity-relationship diagrams, component models, sequence diagrams, and flowcharts.
• Review documentation for technical accuracy, completeness, consistency, readability, grammar, and compliance with approved standards.
• Apply approved templates, style guides, version-control practices, and QA procedures.
• Coordinate document reviews, incorporate stakeholder comments, resolve inconsistencies, and prepare final deliverables.
• Develop professional, accessible, and easy-to-use materials that improve knowledge transfer, training, product adoption, and customer experience.
• Track assigned activities and deliverables to ensure schedule, quality, and performance requirements are met.

Skills

Technical writing

Clear written communication

Translate technical content

Tools

Microsoft Office

Microsoft Visio

Job description

Quivera Enterprises, LLC is seeking an experienced IT Documentation Specialist to support Indian Affairs (IA) and Office of Information Technology (OIT) programs. The Specialist translates complex technical information into clear, audience-appropriate materials and maintains SOPs, manuals, and user guides.

Collaborate with Federal Task Lead, SMEs, and project teams to ensure quality and compliance with templates and standards; develop diagrams, knowledge base content, and training materials;