IT Documentation Specialist

Quivera Enterprises; Albuquerque (NM); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Quivera Enterprises, a Wichita Tribal Enterprises subsidiary, seeks an IT Documentation Specialist to develop, review, and maintain technical documentation for IA and OIT programs. You will translate complex concepts into clear content for diverse audiences and ensure deliverables meet standards and templates.

You will collaborate with the Federal Task Lead, SMEs, and project teams to produce SOPs, manuals, user guides, and training materials, helping improve knowledge transfer and the customer

Qualifications

• Minimum four years of experience developing documentation for IT programs or projects.
• Technical writing experience including drafting, reviewing, editing, and formatting deliverables.
• Excellent written English spelling, grammar, and usage.
• Proficiency with Microsoft Office and document editing activities.
• Familiarity with IT project management processes and related documentation.

Responsibilities

• Develop, review, edit, format, and maintain SOPs, memoranda, design documents, requirements documents, reports, manuals, templates, and email notifications.
• Prepare user manuals, online knowledge center content, SOPs, online help, getting-started guides, quick-reference materials, and training materials.
• Translate complex technical information into clear content for audiences with varying levels of technical knowledge.
• Interview SMEs and document information in language understandable to nontechnical audiences.
• Develop and maintain content for the IA Service Center knowledge library and other knowledge repositories.
• Create technical diagrams such as architecture diagrams, ER diagrams, and flowcharts.
• Review documentation for technical accuracy, readability, and compliance with standards.
• Apply templates, style guides, version-control practices, and QA procedures.
• Coordinate document reviews and incorporate stakeholder comments.
• Develop accessible materials to improve knowledge transfer and customer experience.
• Track activities and deliverables to meet schedule and quality requirements.

Skills

Technical writing

Written communication

Editing & proofreading

Document formatting

English grammar

Interview SMEs

Nontechnical translation

Tools

Microsoft Office

Microsoft Visio

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Documentation Specialist

3 days ago Requisition ID: 1188

This position is being recruited in support of a current proposal opportunity and is contingent upon Quivera Enterprises being awarded the contract.

Wichita Tribal Enterprises (WTE), a Quivera Enterprises subsidiary, is seeking an experienced IT Documentation Specialist to support Indian Affairs (IA) and Office of Information Technology (OIT) programs and initiatives. The IT Documentation Specialist develops, reviews, edits, and maintains technical documentation supporting these programs and initiatives. Working with the Federal Task Lead, project teams, and subject matter experts (SMEs), the Specialist translates complex technical information into clear, accurate, and audience-appropriate materials.

This position is responsible for the quality and consistency of assigned documentation and ensures deliverables meet applicable task order requirements, performance standards, templates, and organizational guidelines.

DUTIES AND RESPONSIBILITIES

• Develop, review, edit, format, and maintain standard operating procedures (SOPs), memoranda, design documents, requirements documents, reports, manuals, templates, and email notifications.
• Prepare user manuals, online knowledge center content, SOPs, online help, getting-started guides, quick-reference materials, and training materials.
• Translate complex technical information into clear content for audiences with varying levels of technical knowledge and experience.
• Interview subject matter experts and technical personnel, organize the information collected, and document it in language understandable to nontechnical audiences.
• Develop and maintain content for the IA Service Center knowledge library and other approved knowledge repositories.
• Create technical models and visual artifacts, including architecture diagrams, entity-relationship diagrams, component models, sequence diagrams, and flowcharts.
• Review documentation for technical accuracy, completeness, consistency, readability, grammar, and compliance with approved standards.
• Apply approved document templates, style guides, version-control practices, and quality-assurance procedures.
• Coordinate document reviews, incorporate stakeholder comments, resolve inconsistencies, and prepare final deliverables.
• Develop professional, accessible, and easy-to-use materials that improve knowledge transfer, training, product adoption, and the customer experience.
• Track assigned activities and deliverables to ensure schedule, quality, and performance requirements are met.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Minimum of four (4) years of experience developing documentation, reports, manuals, and related materials for IT programs or projects.
• Technical writing experience, including drafting, reviewing, editing, proofreading, and formatting technical deliverables.
• Excellent written communication skills with strong knowledge of English spelling, grammar, composition, and usage.
• Proficiency with Microsoft Office products and experience performing document editing, formatting, and correction activities.
• Demonstrated ability to evaluate documentation for quality, clarity, accuracy, completeness, consistency, and compliance.
• Familiarity with IT project management processes and related documentation, including:
  • System Development Life Cycle (SDLC) documents and templates.
  • Federal Enterprise Architecture (FEA).
  • Capital Planning and Investment Control (CPIC).
  • Risk management.
  • IT security management.
• Familiarity with federal IT management laws, regulations, and processes, including the Clinger-Cohen Act of 1996, E-Government Act of 2002, and Federal Information Security Modernization Act (FISMA).
• Ability to interview subject matter experts and translate complex technical information for nontechnical audiences.
• Proven ability to manage competing priorities and meet assigned schedule, quality, and performance requirements.
• Must have the ability to obtain and maintain the Government security clearance and/or suitability determination required for the position.
• Must meet all applicable federal contract requirements.

PREFERRED QUALIFICATIONS

• Experience supporting federal government agencies or federal IT programs.
• Experience supporting the U.S. Department of the Interior (DOI) and/or Indian Affairs (IA).
• Experience developing content for knowledge management systems, service centers, or online knowledge libraries.
• Experience creating technical diagrams using Microsoft Visio or comparable tools.
• Active Government security clearance.

PHYSICAL DEMANDS

This position primarily involves work in a professional office or remote work environment. The employee must be able to perform the essential functions of the position with or without reasonable accommodation. Duties may require prolonged periods of sitting and working at a computer, frequent use of standard office equipment, and effective verbal and written communication.

EQUAL EMPLOYMENT OPPORTUNITY

Quivera Enterprises LLC and its subsidiaries are 100% tribally owned and SBA-certified Small Disadvantaged Businesses. We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.

As a tribally owned organization, Quivera Enterprises and its subsidiaries may apply Indian Preference in accordance with applicable tribal, federal, and contractual requirements where authorized by law.