IT Documentation Specialist — SOPs, Guides & Reports

Softthink Solutions Inc; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Softthink Solutions Inc. in Washington, DC is seeking a Technical Writer to develop, edit, and maintain IT documentation supporting OIS and IRMD operations. This role requires strong writing, editing, and communication skills to produce clear and accurate content across manuals, SOPs, and user guides.

The candidate will collaborate with PMs, analysts, and business units to ensure documentation standards, governance artifacts, and reporting materials remain up to date.

Qualifications

• Experience producing technical documentation in IT or business environments
• Strong writing, editing, and communication skills
• Experience using Microsoft Office and collaboration tools
• Ability to translate complex technical concepts into clear, user-friendly content.

Responsibilities

• Develop and maintain IT documentation (requirements, SOPs, user guides, project artifacts)
• Prepare agendas, communications, and reporting materials
• Support PMs and analysts by documenting project deliverables and governance artifacts
• Ensure documentation accuracy, clarity, and compliance with IT policies
• Maintain documentation repositories (SharePoint, Teams, Confluence)
• Assist with monthly reporting and deliverable preparation

Skills

Technical writing

Editing

Communication

Education

Bachelor's degree

Technical writing cert

Tools

Microsoft Office

SharePoint

Teams

Confluence

Job description

Softthink Solutions Inc. in Washington, DC is seeking a Technical Writer to develop, edit, and maintain IT documentation supporting OIS and IRMD operations. This role requires strong writing, editing, and communication skills to produce clear and accurate content across manuals, SOPs, and user guides.

The candidate will collaborate with PMs, analysts, and business units to ensure documentation standards, governance artifacts, and reporting materials remain up to date.