Remote IT Documentation Specialist

Quivera Enterprises; Albuquerque (NM); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Quivera Enterprises, a Wichita Tribal Enterprises subsidiary, seeks an IT Documentation Specialist to develop, review, and maintain technical documentation for IA and OIT programs. You will translate complex concepts into clear content for diverse audiences and ensure deliverables meet standards and templates.

You will collaborate with the Federal Task Lead, SMEs, and project teams to produce SOPs, manuals, user guides, and training materials, helping improve knowledge transfer and the customer

Qualifications

• Minimum four years of experience developing documentation for IT programs or projects.
• Technical writing experience including drafting, reviewing, editing, and formatting deliverables.
• Excellent written English spelling, grammar, and usage.
• Proficiency with Microsoft Office and document editing activities.
• Familiarity with IT project management processes and related documentation.

Responsibilities

• Develop, review, edit, format, and maintain SOPs, memoranda, design documents, requirements documents, reports, manuals, templates, and email notifications.
• Prepare user manuals, online knowledge center content, SOPs, online help, getting-started guides, quick-reference materials, and training materials.
• Translate complex technical information into clear content for audiences with varying levels of technical knowledge.
• Interview SMEs and document information in language understandable to nontechnical audiences.
• Develop and maintain content for the IA Service Center knowledge library and other knowledge repositories.
• Create technical diagrams such as architecture diagrams, ER diagrams, and flowcharts.
• Review documentation for technical accuracy, readability, and compliance with standards.
• Apply templates, style guides, version-control practices, and QA procedures.
• Coordinate document reviews and incorporate stakeholder comments.
• Develop accessible materials to improve knowledge transfer and customer experience.
• Track activities and deliverables to meet schedule and quality requirements.

Skills

Technical writing

Written communication

Editing & proofreading

Document formatting

English grammar

Interview SMEs

Nontechnical translation

Tools

Microsoft Office

Microsoft Visio

Job description

Quivera Enterprises, a Wichita Tribal Enterprises subsidiary, seeks an IT Documentation Specialist to develop, review, and maintain technical documentation for IA and OIT programs. You will translate complex concepts into clear content for diverse audiences and ensure deliverables meet standards and templates.

You will collaborate with the Federal Task Lead, SMEs, and project teams to produce SOPs, manuals, user guides, and training materials, helping improve knowledge transfer and the customer