Technical Delivery Lead — Global Client Delivery

Programmers io; United States; Hybrid; USD 130,000 - 170,000; Full time

Job summary

The Delivery Manager at Programmers io will own end-to-end client delivery outcomes, ensuring operational stability and account growth. This hands-on leadership role requires guiding engineers, challenging estimates, and leading technical conversations with client stakeholders.

Regular late-night coverage is expected to align PST clients, with flexibility to travel and work from a home setup. The role demands 8+ years in IT services or software delivery, deep cloud and CI/CD expertise, and

Qualifications

• 8+ years in delivery/project management in IT services or software engineering, with a hands-on technical background (developer, tech lead, architect, or DevOps/QA) of at least 3 years.
• Strong technical depth in modern software delivery: system design basics, APIs and integrations, databases, cloud (AWS/Azure), and CI/CD pipelines.
• Ability to read and review code or technical designs and hold credible technical discussions with engineers and client architects.
• Experience managing multiple clients simultaneously (shared PM model)
• Strong working knowledge of Agile, DevOps, and hybrid delivery models
• Proven ability to work with COEs (e.g., Modern Engineering, Integration, Cloud, ERP)
• Excellent client-facing communication and risk management skills, including experience working with US clients
• Familiarity with tools like Jira, Confluence, DevOps pipelines, and health dashboards
• Willingness and ability to work late-night hours (up to ~1:002:00 AM IST) for PST client coverage
• Willingness to come to the office on short notice and to travel as business needs arise
• A dedicated home workspace with reliable internet and power backup for remote work

Responsibilities

• Lead end-to-end client delivery outcomes and account growth.
• Guide engineers, challenge estimates, and lead technical discussions with client stakeholders.
• Manage multiple clients in a shared PM model and monitor delivery metrics.
• Operate within the 3M Strategy and Tiered Operating Model; ensure release pipelines reliability.

Skills

Delivery leadership

Client management

Agile / DevOps

Cloud (AWS/Azure)

Code review discussions

Communication

Jira & Confluence

Risk management

Multi-client PM

Tools

Jira

Confluence

CI/CD pipelines

Job description

The Delivery Manager at Programmers io will own end-to-end client delivery outcomes, ensuring operational stability and account growth. This hands-on leadership role requires guiding engineers, challenging estimates, and leading technical conversations with client stakeholders.

Regular late-night coverage is expected to align PST clients, with flexibility to travel and work from a home setup. The role demands 8+ years in IT services or software delivery, deep cloud and CI/CD expertise, and